Great at one time now has gone down hill - Customer Service Associate JCPenney Employee Review

3.0
18 Oct 2012
Recommend
CEO approval
Business outlook

Pros

Nice employees Good benefits At times was fun

Cons

* Long hours and even some overnights especially during holiday season * The new CEO has taken this company in the wrong direction and the company has laid off a lot of dedicated, long term employees for younger more experienced because they don't want to pay the higher salaries or benefits

Explore other reviews about JCPenney

5.0
4 Mar 2026
Recommend
CEO approval
Business outlook

Pros

laid back work environment for a college student

Cons

salary stayed the same throughout the years

3.0
3 Jul 2026
Recommend
CEO approval
Business outlook

Pros

easy job, slow most of the time, need to be able to find things to do to keep busy

Cons

when its slow you are barely scheduled for hours, need to get credit card applications

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