Great pay and benefits, but culture is declining - Anonymous employee Jane App Employee Review

Hey 👋 I'm phil, part of Jane's People team. I spend my days thinking about how people grow in their work and find their footing at Jane to do their best work. That makes this kind of review land personally for me, and I want to engage with it honestly. Three-plus years is real time here! That's not a cup of coffee at Jane, that's chapters, changes, probably a couple versions of what Jane's looked like. I genuinely hope this is one of those harder seasons rather than a settled place for you, because in my own experience, how we feel about work can shift a lot depending on what's happening around us and inside us at the same time. The fluctuation is real, and it doesn't always mean something is permanently broken. I hope there's a path through this with the right combination of support from your manager, honest conversations with peers, and your own growth that can altogether get you somewhere that feels better than this does right now. Since you've posted anonymously and haven't indicated which team you're on, it's genuinely hard for me to understand the full texture of your reality. I don't want to make assumptions about what's driving what you're describing, because the experience of someone in one part of Jane will look really different from someone in another, and I think it'd be doing you a disservice to respond as if I know. What I can engage with is the substance of what you've shared. On compensation and benefits, it's great to hear that landing well! People should feel recognized for the work they're bringing every day. The love for the customers, yep, that one hits me every time I hear it. That's our mission in action. "Weaponized therapy speak" is a phrase I've been thinking about since I read this. As someone who's trained as a therapist, that one got my attention in a specific way. Language that's meant to support people can absolutely be experienced as a tool of deflection or control, and if that's what's happening in your corner of Jane, I genuinely want to understand it. Same goes for the micromanaging you're naming, and the sense that feedback doesn't go anywhere. Our most recent health check data tells us that 74% of people feel heard when they advocate for improvements, so I'm personally sorry to hear that you're in the 1/4 of folks that don't feel this way. I personally really wanna see this score go up, and I hope it changes for you too. Everyone at Jane's constantly working through SO many improvements, it's a constant struggle of "choice" on how to prioritize which improvement and when. If you truly see opportunity for things to be better, I hope you can feel like you can continue to advocate for those changes in helpful ways. To hear that you and others are feeling burnt out also really stings... that's definitely not something that should be normalized. Yea Jane's intense, and yea it's demanding, but "burnt out" isn't where you should be sitting. I hope you can leverage resources around you to get to a healthier place. I'd love to chat with you directly. Not to convince you of anything, just to actually understand what you're experiencing, especially if you're feeling this sense of burn out. If you're open to it, shoot me a Slack DM, I'm always here for it. I hope only the best for you along your Jane journey my friend. - phil