smart but brutal people - Customer Support Jane App Employee Review

Hey there, I'm phil, and I work on the People team at Jane, where a big part of my focus is the experience folks have working at Jane, so seeing this 1-star review and hearing you mention this "brutality" is definitely hard to hear. I would've loved to engage in a conversation with you about your "Jane will make you humble" in your cons (as I've typically heard this expression as a compliment and a way to see growth experiences in our lives). I don't know exactly what this means for you. Seeing this as a con you listed, it leaves me wondering if there's somewhere along the way you left feeling smaller than when you arrived, which feels heartbreaking if that's been your experience. If that's close to true, I'm genuinely sorry that you would have left Jane feeling this way. That's a hard way to end a chapter anywhere, and it's definitely not the experience folks should have to carry with them when leaving Jane. Unfortunately we can't engage in a thread/conversation over Glassdoor for me to better understand what this means for you. On a different note, it sounds like there's parts of your experience that were quite appreciated, even through a 1-star review. Getting to work with smart peeps, benefitting from Jane's Stock Option Plan, and those thoughtful onboarding touches Syd preps for all of our newbies. I'm glad you got to experience some moments of delight along the way. Interesting that you name "clear is kind" as this is something Jane truly believes in and works toward. I'm assuming by having this in the "advice" section, it means you didn't get the clarity you were hoping for. This is so tricky because everyone's experience is of course dependent on a combination of the role they're in, their manager, their team, and how much ambiguity a certain role/team may be experiencing, which is definitely part of the reality of working for a high-growth tech company where we can't live in a place of "clarity" at all times. From our last Company Health Check survey, 92% of Janers said their managers keep them informed about what they need to do great work, and 89% of folks said they know what they need to do to be successful in their role. As comforting as those numbers are, there's still a smaller percentage of folks that of course don't have a positive experience here and it sounds like this may have been yours, and for that I'm genuinely sorry. I truly believe we can always do better, and your review seems to reaffirm that there's still room for improvement. I hope your next chapter is a positive one. All the best on your career journey. - phil