Triple R Growth - Rapid, Responsible, Respectful - Senior Product Specialist Jane App Employee Review

Alliteration in the title! You know the way to my heart ❤️. And what a trifecta - Rapid, Responsible and Respectful. Love that so much. And oh my - thanks for your message to me at the end. I'm always so grateful to everyone on the team who continues to reach out to me directly and who makes themselves an active participant in scaling Jane into a place we all want to work. Thank YOU! And thank you so much for such a personal, comprehensive and thoughtful review of your time at Jane. It always means so much to me when some of our longer term team share - since you would have seen a real change over time. Love that you have felt comfortable speaking up about improvements that need to be made and that more often than not you've seen actions taken. You mention that because of the intentional nature of company growth, sometimes those changes can take some time to see implemented. And I think that's likely to continue to feel a bit slow especially as changes need to be rolled out through a larger and larger team and organizational structure. So maybe your tenure helps you have patience for that process as you've developed trust over time. I also appreciate the honesty of your Cons. I've been thinking a lot recently about the various "Systems" at Jane and how it requires them all to work together to really have a thriving organization. I'm just working on pulling out a manager questionnaire from the overall Healthcheck and started thinking through these systems like this: "What does Jane really need to Thrive? We could look at Jane as being made up of 3 Systems that all need to work together to create a Healthy Whole Organization: 1. Jane The Company - Environment of Respect, Strong Leadership, Inspiring Mission, Clear Processes, Helpful Tools and Structure, Resourced Team, and Healthy Financial Metrics. 2. Jane’s Individual Team Members - Attitude, Quantity, Quality, Improvement Minded, Communication 3. Jane’s Managers - Championing and Building an environment to realize both of the above! When viewed as a parts of a whole, we could view the Company as the Skeletal System, the Team as the Muscular System and Thriving Mangers as the Nervous System that connects and communicates information allowing the whole body to work in unison 💞 Special mention to Jane’s Oxygen Source: Jane’s Customers - Choosing Jane and being Delighted :)" When I read through your review I heard you talk about these three systems - Company: Team based environment, action taken on feedback, great pay and equity and in inclusive environment. Individual: You mention how you personally contribute to your own success by speaking up when change is needed, and by taking an active role in your own career progression. You are also patient with change and understanding that ambiguity and imperfection are part of the package when you're in a scaling company. Manager: you are supportive of the managers, but also share some great feedback for them in the Advice section. I love that - you see the "and" here where we are all on a path to improvement. As for the Advice section - let me know if the tooling struggles have sorted themselves out! We have changed a pretty significant tool and are adding more - this comes with implementation pain and hopefully whatever was negative about the new tool has been tweaked by now. But if not let me know and I'd love to help continue that conversation. And yes - I can see that the phrase "I haven't been on the support floor" is meant to show compassion for how things have changed, but instead could show lack of willingness to really deeply understand the present experience. That's great feedback - will work with the Support Leadership on how they can get back into the day to day experience. Let me know if you have ideas there too! Thanks again for taking the time to share such a wonderfully nuanced review that demonstrates the complexity and nuances of thriving in a scaling company. I think it's a great picture for anyone considering applying on what sort of approach brings success and what to expect. Appreciate you! Ali - Co-Founder/Co-CEO On behalf of Jane