Pros
-Pay is above market average and great benefits from day 1 -Some great team members who genuinely care -Customers are at the heart of the work, even if leadership doesn’t always show it
Cons
-Leadership asks for feedback but doesn’t actually want to hear it -Communication is unclear and inconsistent -The “C conversation” structure is often used as a punitive tool rather than true coaching. If you question anything from leadership, go to your direct manager for support or if someone misunderstands you, this is used as a negative for you. -Workload expectations are unrealistic for the role and daily hours available -Drivers are overworked, and feedback about this is dismissed rather than addressed -Senior leadership feels disconnected from frontline employees—support is said to be a priority, but actions don’t reflect that -Diversity is undervalued. There is no proper training for leadership and while there is a lovely group of Team Captains that are spearheading this, it seems to stall out at senior leadership levels.