Pros
Great co-workers, room to advance, great benefits, tuition reimbursement. Sick time and vacation time is great. Women are given just as many opportunities for advancement as men.
Cons
Since going to centralization of service, etc the company has lost focus of what matters the most- the CUSTOMERS! The decision to centralize and and to go to a regional management structure has made both customers and employees at the local offices unhappy. The local office is no longer in control of helping the customers and customers are looking elsewhere to other companies because of this problem. They want to talk to someone local who knows them and knows their system. Also with the regional structure there is not one manager in the office over everyone. This has caused people to become lazy and come in late, etc because they are not held accountable. There needs to be a manager in charge of the whole office, not reporting to someone in a different city who does not know what you do.
