Great place - Customer Service Representative Kaplan Employee Review

5.0
25 Aug 2025
Recommend
CEO approval
Business outlook

Pros

The CEO cares about employee feedback and work life balance.

Cons

Heavy work load but other than that it is amazing.

Explore other reviews about Kaplan

5.0
12 May 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits Great work/life balance Many layers for advancement

Cons

Poor knowledge sharing Lower pay

3.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Remote and flexible. Good culture from higher up but team morale is down.

Cons

Turning more salesy than helping students. Too much focus on hitting budget.

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