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      KnowBe4

      Engaged employer

      KnowBe4 reviews

      Think carefully before accepting an offer - Customer Success Manager (CSM) KnowBe4 Employee Review

      3.0
      9 Feb 2026
      Customer success manager (csm)
      Recommend
      CEO approval
      Business outlook

      Pros

      Extensive training program to prepare you for your role. Flexible/unlimited PTO is amazing! Paid monthly health insurance premiums. Fitness benefit. Friendly and supportive atmosphere. Fun in-office events and annual conferences.

      Cons

      Culture and employee morale has significantly gone down since private equity and new CEO took over a year ago. Trying very hard to make us look profitable before going public again. Hiring cheap labor in Costa Rica, forcing people to commute 4 days a week to the office instead of 3 days how it was before regardless if they have to drive 2 hours in one direction, and many CSMs walking out the door. One segment lost at least 6 CSMs in just a few weeks- not a good sign. Too many process and product changes in a short period of time- very stressful for employees that are expected to continuously give 150% for no merit based promotion or comparable pay increase for the amount of work. Pay is well below industry average. Salary is $40k with ability to maybe make an additional $10-15k if your customers renew. If some of your big accounts don’t renew, it directly impacts your life. Unlivable wage for a single person in Florida.

      avatar
      KnowBe4 Response
      2mo
      We appreciate your honesty. If we only heard positive feedback, we wouldn't grow. Your insights help us learn, adapt, and make KnowBe4 an even better place to work. Thanks for sharing your experience.

      Explore other reviews about KnowBe4

      5.0
      22 May 2026
      Social media/multimedia
      Recommend
      CEO approval
      Business outlook

      Pros

      A welcoming and inclusive environment with a patient onboarding team. Work is always fun and collaborative!

      Cons

      Training and onboarding process is thorough but only to ensure all employees are keeping themselves and the companies information safe online!

      avatar
      KnowBe4 Response
      1w
      We’re glad to hear you feel supported! Open communication is a huge priority for us — and feedback like yours keeps us motivated. 🤗
      1.0
      8 Jun 2026
      Account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      Great office snacks, free ev charging, cool coworkers

      Cons

      Out of about 100 AE's only 10 hit Quota, OTE is a joke there. It's possible to hit quota if you are lucky with your inbound leads, but if you want to hit quota every month you have to do something moreso out of the box. I was trained by hard closers and have a lot of expierence with cold calls so i came up with my own script and was getting a demo a day, and was doing a demo a day. The demos did lead to sales as well, so it wasn't a waste of time. I got fired because of a "lack of professionalism" I spoke off script all the time because speaking on script leads you in to the Kool-aid drinkers club, aka not hitting quota consistently. I was fired without warning, even though I was told I had an incredible work ethic and was exceeding the ramp-up numbers. I just didnt match their sales style, they are not looking for salespeople, they are looking for sales associates. They make you work 9-hour days, 1 hour mandatory lunch that has to be taken in the middle of the day. 9-6pm. Their handbook even says you are allowed to take this lunch at 5 pm to go home sooner, but the managers never let that happen. DO NOT BE CREATIVE AT THIS JOB, DRINK THE JUICE.

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