Great company culture - Customer Success Manager KnowBe4 Employee Review

5.0
20 Mar 2019
Recommend
CEO approval
Business outlook

Pros

I love the culture here at KnowBe4. I am still new to the company but the onboarding process is great. They help you get acclimated and out of that awkward newbie stage. I have made friends here that will last a lifetime. As far as the job, I love it. I come to work everyday happy and ready to make a difference in my client's organization. I truly believe in what our CEO says. We are managing the ongoing problem of social engineering and strengthening your organization's human firewall. He is very transparent and open about what is going on with our company which is comforting. I am lucky to be employed here and I appreciate it everyday I walk through these doors.

Cons

None that I can think of.

avatar
KnowBe4 Response
7y
Thanks very much ! The whole idea is to have a company where employees feel safe, where they feel they belong, where they work together as a fantastic team, where everyone one can rise to their full potential and deliver their top performance in a sane, fun work environment. Warm regards, Stu

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5.0
11 Jun 2026
Anonymous employee
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CEO approval
Business outlook

Pros

Hood staff be kind nice

Cons

Poor pay insurance bad hard work

1
1.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great office snacks, free ev charging, cool coworkers

Cons

Out of about 100 AE's only 10 hit Quota, OTE is a joke there. It's possible to hit quota if you are lucky with your inbound leads, but if you want to hit quota every month you have to do something moreso out of the box. I was trained by hard closers and have a lot of expierence with cold calls so i came up with my own script and was getting a demo a day, and was doing a demo a day. The demos did lead to sales as well, so it wasn't a waste of time. I got fired because of a "lack of professionalism" I spoke off script all the time because speaking on script leads you in to the Kool-aid drinkers club, aka not hitting quota consistently. I was fired without warning, even though I was told I had an incredible work ethic and was exceeding the ramp-up numbers. I just didnt match their sales style, they are not looking for salespeople, they are looking for sales associates. They make you work 9-hour days, 1 hour mandatory lunch that has to be taken in the middle of the day. 9-6pm. Their handbook even says you are allowed to take this lunch at 5 pm to go home sooner, but the managers never let that happen. DO NOT BE CREATIVE AT THIS JOB, DRINK THE JUICE.

3
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