DON’T SELL HERE - Sales Koalafi Employee Review

1.0
14 Jul 2020
Recommend
CEO approval
Business outlook

Pros

If you’re looking for cheap, out of college experience, this is the job for you.

Cons

Compensation for inside/outside sales is terrible. Every month, a new pay plan comes out and it’s never beneficial or as promised. Competitors offer a better product with higher approvals rates. Customers no longer trust the company after we temporarily shut down due to COVID and all of our competition stayed open to take in the customers we lost. Benefits have been cut. Sales people can no longer trust management in the decisions that they make since they’re not in our best interest.

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Koalafi Response
5y
Thank you. We appreciate all feedback since it helps us create the best possible culture and work environment for our associates. In the wake of the COVID 19 pandemic, we, at West Creek, made some tough decisions to ensure the long-term success of our company. We will continue to see increases in commission payouts for our Sales team as West Creek grows and recovers. It is unfortunate that you were not satisfied with the speed of that growth. At the same time, we are completely confident in the clarity of our message over the last several months. Thank you, Gene Burke, Chief Revenue Officer

Explore other reviews about Koalafi

5.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Koalafi has been an incredible learning opportunity for me and I've been able to build expertise in a variety of areas while shaping strategic initiatives for the company. I consistently feel supported and coached (and pushed!) by my amazing leader. The team is highly motivated and full of smart people that are great to work with. Comp and benefits are very good. I feel motivated by the mission of the company to help folks get access to important things that they would otherwise not be able to afford, all while helping them rebuild/repair their credit.

Cons

We've had a lot of transition in the past ~year with a CEO departure, interim period, and bringing on a new CEO. That has at times made it harder to embrace our value of "focus on what's most important" as priorities shift. The work is still moving forward but it feels like there's opportunity for increased precision and efficiency.

5.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

It is a very positive experience working at Koalafi. I have always felt welcomed by a supportive team that genuinely cared about collaboration and helping one another succeed. The company does a great job of creating an environment where employees feel valued and connected to the broader mission. The work is fast-paced and engaging, with opportunities to develop new skills and gain exposure to different areas of the business. Leadership is approachable and transparent, and there is a strong emphasis on customer experience and continuous improvement. One of the things I appreciate most is the people. My colleagues are knowledgeable, helpful, and always willing to jump in when needed. The culture strikes a nice balance between accountability and flexibility, making it a great place to learn and contribute. Pros: Supportive team, positive culture, meaningful work, approachable leadership, opportunities to learn. Overall: I would recommend Koalafi to anyone looking for a collaborative environment with great people and opportunities to make an impact.

Cons

As with many growing companies, priorities can shift quickly, which requires adaptability and flexibility.

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Koalafi Response
4d
Thank you for your thoughtful review and for being part of the Koalafi team throughout the years. We're glad to hear you've had a positive experience and feel supported by your colleagues and leaders. Creating a collaborative culture where people can learn, grow, and make an impact is important to us. We also appreciate your feedback on communication and transparency as we continue to grow. Thank you for your partnership and for sharing your experience.
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