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LanguageLine Solutions

Engaged employer

No Support for Interpreters You are just a Money Making Machine - Interpreter LanguageLine Solutions Employee Review

1.0
17 Nov 2025
Recommend
CEO approval
Business outlook

Pros

You can work from home. Nothing Else.

Cons

VERY low pay, NO raises ever, Quality Evaluations that almost always say "Meets Expectations" for everyone, no matter how good and skilled you are. They also send you Court Calls without any Training - considering how high-stakes these hearings are, this is highly irresponsible and unethical! If you request court training, they will turn you down. Yet they will provide the training to new interpreters. After approving your paid time off, they will reverse it without any notice. They pay you less than what companies pay bilingual Customer Service Agents. Benefits: Health insurance is a joke. After working for them for years, they will NEVER give you a raise, even if you request it. In fact, if you ask for anything, the answer is ALWAYS NO. They retaliate against employees who are trying to form a union. If you interpret verbatim, they will write you up for interpreting profanities (which should be interpreted). They value customer service more than accurate interpretation.

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LanguageLine Solutions Response
6mo
Thank you for sharing your feedback and for your many years of interpreting experience. Your perspective on training, communication, and support is valuable, and we take such input seriously. As interpreters who work through partner organizations are supported directly by those partners, we encourage you to reach out to your hiring partner to discuss your specific concerns. We appreciate the important work you do to help people communicate every day.

Explore other reviews about LanguageLine Solutions

5.0
27 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Providing communications help for health care, insurance, beginning of life, end of life, counseling, IT. Among the highest minutes in the industry. Great record keeping, and pay is only 7 days after the close of every month. The annual training as well as recertification is paid events. Offers relative independence, after several audits, if you comply with excellence in customer service, you are pretty much on your own.

Cons

The minute rate is among the lower side among language companies. Find that while you can gain lots of successful advice from the company bulletin board, but offering advice is often better to those in authority.

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LanguageLine Solutions Response
7mo
Thank you for taking the time to share such a detailed and insightful 5-Star review. We’re glad to hear you value the meaningful nature of the work and the opportunities to make a difference across so many vital sectors—from healthcare and insurance to counseling and IT. It’s wonderful to know you appreciate the structure, record keeping, and flexibility that support your independence and professional growth. We also appreciate your feedback regarding pay and communication. We’re always reviewing ways to remain competitive and to strengthen collaboration across all levels. Congratulations on your success and progression from Interpreter to Tester—we’re proud to see team members grow and thrive within LanguageLine!
2.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

We are given the tools to do the work and management is good. Very talented, small team of engineers. You are left alone for the most part.

Cons

Some managers are very abrasive and hard to deal with. Pay is dismal (better negotiate a good salary up front) and we haven't had raises in a long time. They don't even keep up with inflation, yet health insurance prices go up yearly. Bonus has no logic to it. It's decided by made up projected numbers that are completely unrealistic some years. There is very little guidance on where we are going except for one meeting a year.

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LanguageLine Solutions Response
2w
Thank you for sharing your experience and for your more than 10 years of service with LanguageLine Solutions. We appreciate your recognition of the supportive management, talented engineering team, and the tools provided to support your work. We also value your candid feedback regarding communication, guidance, compensation concerns, and team collaboration. Input like yours is important as we continue reviewing our practices, resources, and internal communication efforts to better support employees and teams across the organization. We encourage you to continue sharing feedback with leadership and, if you would like to discuss your experience further, please feel free to reach out to interpretercommunications@languageline.com.
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