Run Away!!! - Anonymous employee LensCrafters Employee Review

1.0
25 Jul 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Free pair of glasses a year, some nice customers that make for a little break in the day. Days off!

Cons

Stressful!! Too many trackers....how many customers bought glasses from in store dr., how many cleaners sold, how many of certain type of lenses. Job is threatened if those goals aren't met. Basically selling things to customers who don't need it just to meet a goal-not a true optical job where customer needs are met but strictly a high pressure retail store where sales are more important. Staffing is low so a few people do all the extra work plus try to make ridiculous goals.....while others don't pitch in but grab all the sales. Just a bad stressful atmosphere in a no win situation bound to get worse as labs are closing adding checking in jobs coming from main lab to the daily duties of the retail staff.

Explore other reviews about LensCrafters

5.0
26 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Worked well with a flexible schedule

Cons

Busy work during slow times

1.0
19 Mar 2026
Recommend
CEO approval
Business outlook

Pros

when I first started it was a very employee based company. Great discounts, great benefits. Regional managers were swift to help if we had questions and offer support

Cons

Since last year the environment has changed vastly. They no longer care about the employees and only want results. They have raised prices and insurances dont cover as well as they used to and they expect the managers to just force people to buy. If you dont make your monthly goals youre put on a PIP and the Regionals are constantly threatening you to make them. The work life balance does not exist. There is a group chat with your fellow store managers hosted by the Regional and if its your day off they still expect a response. I know it comes from the top down but the micromanaging has gotten so awful. Down to the minute you must be scheduled correctly. I have been here for 3 years and have never had a positive review even though our store has exceeded its goals. Doesnt matter to them, they expect more and more. They raise goals constantly and the only answer they have for making sure we hit those goals is no one leaves, even though they can get the same product from a competitor at a much lower cost.

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