Extremely dissatisfied. - General Manager LensCrafters Employee Review

2.0
20 Feb 2014
Recommend
CEO approval
Business outlook

Pros

50% off prescription sun and opthalmic - only good if you actually wear glasses. GM's do have great hours working mostly days and only 8 hour shifts rather than the standard in retail of 9. New hires immediately qualify for STATS.

Cons

Not enough support by RGM and VP with ensuring the stores are staffed with enough opticians. Opticians have been utilized as sales associates for far to long - and now the upper management want them to simply be opticians. That would be fine however there are not enough hours to give out to eyewear consultants and the majority of the opticians are hired as FT therefore GM's have no option but to utilize opticians as sales associates. Far too many conference calls and meetings which inhibit the GM from being in a floor lead role which is expected of them. RGM expects GM's to be responding to far too many emails throughout the day which in turn takes away from floor leadership. Benefit entitlement after 3 months - yet most employees have to seek out the information as no enrolment forms or benefit information is sent to the employees at the 3 month mark.

Explore other reviews about LensCrafters

5.0
26 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Worked well with a flexible schedule

Cons

Busy work during slow times

1.0
19 Mar 2026
Recommend
CEO approval
Business outlook

Pros

when I first started it was a very employee based company. Great discounts, great benefits. Regional managers were swift to help if we had questions and offer support

Cons

Since last year the environment has changed vastly. They no longer care about the employees and only want results. They have raised prices and insurances dont cover as well as they used to and they expect the managers to just force people to buy. If you dont make your monthly goals youre put on a PIP and the Regionals are constantly threatening you to make them. The work life balance does not exist. There is a group chat with your fellow store managers hosted by the Regional and if its your day off they still expect a response. I know it comes from the top down but the micromanaging has gotten so awful. Down to the minute you must be scheduled correctly. I have been here for 3 years and have never had a positive review even though our store has exceeded its goals. Doesnt matter to them, they expect more and more. They raise goals constantly and the only answer they have for making sure we hit those goals is no one leaves, even though they can get the same product from a competitor at a much lower cost.

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