Pros
Work from Home is convenient
Cons
How much you get paid for your work is based upon your "quality rating" which determines how much you are paid for your quantity. Acceptable quality ratings have dropped multiple times over the years, causing you to need to produce less, without proper corresponding increases in payment per quantity, effectively reducing our pay while increase the tediousness. On top of that, if their Quality Control denotes an error in your file, often that will be about a situation that is not covered in their awfully organized, outdated manual, which when situations are not explicitly covered, it is supposed to be a judgement call and to not effect your quality. Instead, you often get penalized for the judgement call, which can often end up costing you hundreds or thousands of dollars over several months, depending on your production output, as you are relegated to a much lower rate of pay. You have once chance to challenge the assignment of the error, however that is handled by a faceless, nameless person. The person who denies your request to remove the charged error is NOT required to even sign the form, denying you of any further action, there is no chain of command to take the issue up with a superior, and the person who just cost you a significant portion of your pay has 0 accountability. Just because the person who originally reviewed you work and charged you, or the person who denies your challenge, might have had a bad day, you can end up making 30% less for months.