They think people are generally stupid - Account Executive Lightspeed Employee Review

1.0
3 Mar 2023
Recommend
CEO approval
Business outlook

Pros

They are a Canadian company

Cons

They mislead and trick you about the role during interview and hold back very key information: like you have to request a day off on stat holidays or else you have to work. You literally sit by your computer and wait for a phone to ring. You can’t prospect your own business. There are not enough leads for the number of employees hence, they would rather pay measly 50k base salaries then commissions. They manipulate you to think you have control of this so either you bribe an SA for more leads, hope your manager feels sorry for you enough to route business to you, or rather the chance to have business. They don’t care about their customers and their product offerings are garbage.

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Lightspeed Response
3y
Hi, thank you for taking the time to write a review here on Glassdoor. What you have described in your review is not the experience we want our employees to have. While we do require some coverage on statutory holidays for Account Executives it is on a volunteer basis and not mandatory. We also ensure that our leaders are available to support Account Executives to manage their lead stream. In addition, if employees have concerns about compensation, their People Business Partner is available to discuss this further. If you are open to it, we would like the opportunity to discuss your experience more so that we can ensure that other employees do not have similar experiences. Please reach out to us at people@lightspeedhq.com. This is a confidential email. Thank you for your contributions to Lightspeed when you were with the company.

Explore other reviews about Lightspeed

5.0
25 Nov 2024
Recommend
CEO approval
Business outlook

Pros

nice atmosphere and understanding people

Cons

Very hard for people who dont communicate

3.0
10 Nov 2025
Recommend
CEO approval
Business outlook

Pros

-Unlimited PTO - Use this, the company allows it. This is the main reason I stayed at this company for so long. If they did not offer it, I would have been gone within minutes.

Cons

-Low pay- the company makes up for not paying you by offering unlimited PTO - They keep switching from Atena to Cigna, Kind of annoying when you already have an established PCP - Constant layoffs, its a running joke in this company that when you become a Team Lead you are about to get laid off. - Pay increase- Also it looks like when you start making too much money, prepare to get laid off. Accepting pay increases comes with less job security - This job you need a lot of adaptability- you never know if you might come in and you have an increased amount of duties because they laid someone off - this increase of duties does NOT come with an increased salary/hourly wage either. You are just expected to take on other peoples job duties for nothing in return. -Literally everyone is figuring out things on the spot, there are no tools provided to you to guide you through things. You just gotta figure it out as you go. - The company asks for more than they give. - The company has way too many meetings. You will end up sitting in meeting listening to other departments speak about things that have NOTHING to do with you. Time is not spent well here, time is wasted. - The CEO is very boastful and braggy, like telling us things about his personal life that doesnt pertain to anything related to work in any way, shape or form disguised as " fun facts" when its just a chance to brag.

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Lightspeed Response
5mo
Hi, thanks for taking the time to leave a review. It’s good to hear that you valued the unlimited PTO however, we’re concerned by the other feedback you’ve shared. We take this feedback seriously and use it to inform ongoing improvements. We wish you all the best in your future endeavors.
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