Teachers are last ones considered for policies - ESL Teacher LingoAce Employee Review

3.0
15 Sept 2025
Recommend
CEO approval
Business outlook

Pros

Work from home, set the hours you want to work. Meet lots of cool people from other countries.

Cons

Cancellation policy and payment policies hurt teachers

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LingoAce Response
8mo
Dear teacher, Thank you for sharing your feedback on Glassdoor. We take all reviews seriously, as they provide valuable insights into the experiences of our teachers. We would like to take this opportunity to clarify our policies to ensure transparency for both current and prospective educators. Regarding Our Cancellation Policy: We understand that schedules can change. Our cancellation policy is designed to provide stability for our students while also being fair to our teachers. We would like to emphasize that cancellations made more than 24 hours in advance incur no penalty. This policy protects teachers' planned income when sufficient notice is given. We always encourage teachers to submit cancellation requests through our system as early as possible if a schedule change is necessary. Regarding Our Payment Policy: Our new compensation system is structured to recognize and reward the dedication and quality of our teachers. It is a performance-based model, meaning compensation is directly linked to a teacher's performance and the successful completion of teaching tasks. We have designed this system to provide a clear pathway for income growth, allowing teachers to directly influence their earnings through their work. Our goal is to maintain a fair and supportive environment for our educators. We are consistently listening to our community to improve our platform and policies. If you have any specific questions or concerns, we encourage you to reach out to your Admin directly on Teams. We are here to help. Sincerely, LingoAce

Explore other reviews about LingoAce

5.0
11 Mar 2026
Recommend
CEO approval
Business outlook

Pros

I've been using this platform for a while now, and I’m very satisfied with my experience. I initially want to address the penalty policy: I think it’s important to clarify that the deductions are only applied when rules are broken. It’s actually a fair system designed to maintain quality, and they give you two chances to appeal, which is very reasonable. The platform itself offers great flexibility with plenty of course slots available, making it easy to schedule lessons around a busy lifestyle. I also want to give a big shout-out to the admin. At first, I was struggling to get enough bookings. After I reached out for help, my coordinator guided me on how to improve my self-introduction video and profile. Following their advice, my booking rate increased significantly. Highly recommended for anyone looking to grow on this platform!

Cons

So far everything is good.

1
3.0
7 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Quick bookings, small classes, prepared curriculum, variety of times to teach, attendance and homework checking incentives. The kids are very respectful and well-behaved, over all.

Cons

Frequently changing policy with little or no notice. You must pay a fee to withdraw your earnings from a 3rd party. You are fined and the amount is deducted from your pay for a multitude of "infractions". The most recent are you are fined if homework is not checked within 48 hours even if you are on days off. No matter how far in advance you ask for time off, you will be fined for missing the class. You are only allowed to miss 6 HOURS of classes per quarter, more may result in dismissal. If you must be gone due to illness, you must provide documentation as proof or you will be fined. We were forced to commit to a 24 week schedule (6 months) and given less than a week to do so. Policies are added to/changed, often. It is very unclear who you are to go to for questions and help.

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