Dismissed without warning - Teacher LingoAce Employee Review

2.0
6 Jun 2025
Recommend
CEO approval
Business outlook

Pros

Lots of classes Salary is ok.

Cons

Don't value teachers. If a parent complains expect to be let go. Never reply to emails You have teams for communication however every question results in them sending a pdf file with the supposed answer on but the answer is not always on the file, if you ask a challenging question, they ignore it because it's not on the PDF file. They don't take the initiative. Contract states that if a student cancels within 24 hours, you receive compensation however, you never get compensated. I asked about this and was ignored. If you no show a class, they charge you 300 percent of the class, if a class is 8 dollars then you are fined 24 dollars. (Sometimes tech issues happen)

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LingoAce Response
9mo
Thank you for sharing your concerns. We sincerely apologize for the frustrations you have experienced and appreciate your feedback, which helps us identify areas for improvement. We want to emphasize that we highly value our teachers' commitment and reliability. We understand that occasional absences are unavoidable, and our policy allows teachers to cancel classes without penalty by cancelling at least 24 hours before the beginning. We apologize for the inadequate responses you received. We are reinforcing training for our support team to ensure personalized, helpful replies rather than relying solely on pre-made materials. We strive to handle parent feedback fairly and transparently. Teachers are never dismissed solely based on a single complaint but are given opportunities to address concerns. We are committed to treating all teachers with fairness and respect. We truly value your perspective and are committed to fostering an environment where every teacher feels respected, supported, and heard.

Explore other reviews about LingoAce

5.0
11 Mar 2026
Recommend
CEO approval
Business outlook

Pros

I've been using this platform for a while now, and I’m very satisfied with my experience. I initially want to address the penalty policy: I think it’s important to clarify that the deductions are only applied when rules are broken. It’s actually a fair system designed to maintain quality, and they give you two chances to appeal, which is very reasonable. The platform itself offers great flexibility with plenty of course slots available, making it easy to schedule lessons around a busy lifestyle. I also want to give a big shout-out to the admin. At first, I was struggling to get enough bookings. After I reached out for help, my coordinator guided me on how to improve my self-introduction video and profile. Following their advice, my booking rate increased significantly. Highly recommended for anyone looking to grow on this platform!

Cons

So far everything is good.

1
3.0
7 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Quick bookings, small classes, prepared curriculum, variety of times to teach, attendance and homework checking incentives. The kids are very respectful and well-behaved, over all.

Cons

Frequently changing policy with little or no notice. You must pay a fee to withdraw your earnings from a 3rd party. You are fined and the amount is deducted from your pay for a multitude of "infractions". The most recent are you are fined if homework is not checked within 48 hours even if you are on days off. No matter how far in advance you ask for time off, you will be fined for missing the class. You are only allowed to miss 6 HOURS of classes per quarter, more may result in dismissal. If you must be gone due to illness, you must provide documentation as proof or you will be fined. We were forced to commit to a 24 week schedule (6 months) and given less than a week to do so. Policies are added to/changed, often. It is very unclear who you are to go to for questions and help.

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