"Fast Finger Contest" !! - Interpreter Lionbridge Employee Review

1.0
22 Aug 2019
Recommend
CEO approval
Business outlook

Pros

Stay at home and flexible, small income as a side job or part-time job

Cons

Not a job for pay bills or serious income. My complains pretty much same as previous one who said"Who will hit the Buzzer button first?". I will call it "who has a fastest finger." than you will win your job (Hit the button fast enough to get your calls). It is a job than we all have to fight for a call and the way to test is: Fast enough.....to get your in coming calls. If you are professional interpreter and serious about this job or you want to make a living with this job, calls flows setting is not supposed to be this way. Telephonic Operations department is a problem (Maybe it is a one man show not even a department). Not letting calls go to everyone who is available, instead she controls who gets calls or not. I have been working with LionBridge for more than 10 years and knew all the system changes and call setting issues. But no one values interpreters' opinions, or voice. I knew too much and got too many things or info to offer to CEO or management level. But concerns or complaint letters I have sent it seemed like been received by the same problematic person. Lionbridge company doesn't know anything about all the problem or job issues that telephonic interpreters have faced. We as interpreters are at the front line workers for this company and working with DHS officers, Immigration Court or border protection officers, but we have been treated like no body. Payment disputes and comments of complaint are all being charged by the same person, who is unprofessional, not neutral and have code of conduct violations. This is a big management issues.

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Lionbridge Response
6y
Thank you for taking the time to provide candid feedback. Please don't hesitate to contact me directly if you have issues that remain unresolved. We have the best interpreters in the industry and we want to ensure there are no breakdowns in communication. - Lionbridge CEO

Explore other reviews about Lionbridge

5.0
18 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Supportive Leadership: The management team is approachable and genuinely invested in employee success, providing guidance and mentorship to help you reach your full potential. Career Development: There are numerous opportunities for professional growth, including training programs, workshops, and access to industry conferences, ensuring you continually advance your skills. If your current position is not working out for you there may be opportunities to join a different team and expand your skill set. Work-Life Balance: Flexible scheduling options and remote work opportunities allow for a healthy balance between professional responsibilities and personal life. Recognition and Rewards: Employees are regularly acknowledged for their hard work and achievements, both through formal recognition programs and informal appreciation. Even if it is just a call out on a team meeting, it shows your hard work is not going unnoticed.

Cons

Rapid Changes: The company's dynamic nature means frequent shifts in priorities or objectives, which may be challenging for those who prefer stability. Resource Constraints: Occasionally, there might be limited resources which can impact the ability to execute projects efficiently. Communication Gaps: In a large organization, there can be occasional breakdowns in communication between departments, leading to misunderstandings or delays. Onboarding Process: The initial onboarding process might benefit from more structure or support to help new employees acclimate quickly.

1
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Lionbridge Response
3mo
We’re grateful for your feedback and proud to hear that you felt supported by your team and leaders. Building positive relationships is central to how we operate, and we’re thrilled this came through in your experience. Also so glad to hear that you’ve found opportunities to learn and grow during your time with us. We appreacite all your insights, your experience will help us shape future improvements. Thank you for being part of the Lionbridge team!
5.0
10 Mar 2026
Recommend
CEO approval
Business outlook

Pros

It has been very cool seeing the company evolve with the new AI and LLM Technologies. Going from a complex language services company to an AI-first complete content and AI Data Services company has opened many new doors. Lionbridge also focuses on promoting internal candidates first, giving us all the chance to strive for openings internally to grow our careers. I've been promoted multiple times in my 5+ years. We're surrounded by very intelligent and good people, and it's interesting solving new-world problems together as a global team. We're constantly working with team members and customers from all over the world, and get the chance to learn about the various personal and business cultures of so many.

Cons

No real Cons. It's not an easy industry to be in these days with things changing at this rapid a pace, but we keep up well. Never a dull moment, and never a new challenge around each corner, but a great team to always work it out with.

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Lionbridge Response
3mo
We’re thrilled to hear that you’ve had a positive experience with our leadership, team environment, growth opportunities and business innovation. Creating a supportive, collaborative culture is central to who we are. Thank you for being part of the Lionbridge team!
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