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      Lulutrip reviews

      Poor management, dirt cheap pay, extremely push boss yet no future company - Sales Associate Lulutrip Employee Review

      1.0
      26 Mar 2016
      Sales associate
      Recommend
      CEO approval
      Business outlook

      Pros

      Friendly coworkers, I guess it's so hard to meet the 20 word minimum so I have to write some nonsense

      Cons

      Too much cons! Be sure you read all the reviews before you decide if you are that desperate to get a job, I have to point out there are some positive reviews are actually faked by HR. They even encourage us to write positive reviews in the office...they've tried hard to make the negative reviews stay in the bottom that people can not see, so you need to distinguish real ones and fake ones. Anyway, I will just point out the worst, and intolerable culture of the company. 1. Arrogant and not so smart COO, as some reviews mentioned, she shows no respect to employees, she hires professionals not to do their job correctly, but to smother them-micro manage them to death, a lot of her ideas are just dead end, but you have to follow her lead or go away. When things go south, guess who to blame? Turn over is really high here, that's a signal of poor management 2. They claim they give competitive salary, truth is specifically compared to the same level cheap Chinese company, and the commission system sucks, sales depends on the commission to live since we have a low base pay. Guess what? They are making unrealistic sales target that no one can get the commission that matches the efforts-especially on peak season, we have to work overtime without compensation. 3. COO just like to feel important by having a lot of meetings, most of them are just talking and wasting everyone's time

      avatar
      Lulutrip Response
      9y
      Thank you for your comment. We are appalled to see that you think our positive reviews are faked by HR. Companies are unable to leave fake reviews on Glassdoor. We have many employees who actually enjoy working with Lulutrip and we welcome all honest and open reviews. We are a growing company who believes in providing our employees with development. We also provide opportunities as we have many internal promotions and overseas relocation for employees who have shown their capability. We are sorry to hear that you felt that the pressure was too high and you were unable to handle. Travel industry is a fast moving industry and we believe in providing the high customer service to our customers, thus we provide training to all sales staff before they start to face our customers. We are a US company and our salaries and bonus scheme are competitive as our competitors based in Silicon Valley. Our salary benchmarking process are done through the fact figures provided by our external salary survey companies based on the location and the position. We wish you all the best in your future and hope you are in a role that requires no pressure now. Warmest regards, HR Team

      Explore other reviews about Lulutrip

      5.0
      22 Aug 2017
      Private tour sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Co-worker are very friendly. Good location. My manager is very care about our feeling during work.

      Cons

      Sometimes could feel stressful at work.

      1
      1.0
      4 Mar 2016
      Sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Good location and most of the co-workers are nice. Other than that really there has nothing good about this company. Wait, let me think....yep there is nothing, nothing at all!

      Cons

      The bad, there are too many to list. This might take me ten years to write, so i'll shorten it. First management sucks like there is no tomorrow. The higher management thinks they are Kings, whatever they say are the law and should be followed even though it does not benefit the company or are in moral standards. The lower managers are mindless generals following all the words of those useless kings. They know the judgement of upper management is wrong but they enact them anyways. Also if some of the lower peons refuse to listen or follow orders they get beheaded (fired) on the spot. I see many people come and go because of this reason. The body count each year is around 30 people. STAY AWAY FROM THIS COMPANY AT ALL COST! unless you love being a slave and get lied to constantly just so that you will do your job and you love being yelled at in front of everyone on an daily basis. Oh I finally thought of something that is good about this company, This company makes any other company look really good. It makes working at McDonalds like an dream job.

      11
      avatar
      Lulutrip Response
      9y
      Thank you for your review. We are an open and transparent company who welcome honest reviews. Fake bad reviews for Lulutrip will make readers feel that they are left purposely by our competitors and we believe readers are smart enough to define how real your review is. We have less than 30 employees in our US office, including our CEO & COO, and we are not sure how can we have more than 30 people who have left us in 2016. We have a few employees who have left us, unfortunately, when they have not been selected under H1B sponsorship by US government. Lulutrip takes pride in providing the best service to our customers and over the years, we are unfortunate to have a few sales employees who have been dishonest and involved in fraud cases. These are serious crimes and employees will be fired and taken off our premise to protect our business after a fair and open investigation. We are a law abiding company and bullying illegal and against our company's belief. Thus yelling in the company is not acceptable. Management, in all companies, set the goals for the business and make difficult decisions. Goals are then communicated with our employees in order for us to achieve our targets to make us profitable. We are pleased to hear that you enjoyed working with our employees, who we valued very much and try our best to provide the best working environment that we can. Lastly, we wish you all the best in your role in wherever you are. Warmest regards, HR Team
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