Great people and culture, but salary negotiations lack clarity - Customer Service Luno Employee Review

5.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

people, culture, business & career

Cons

The salary negotions at the end of the year

avatar
Luno Response
4d
Thank you for sharing your experience. We are incredibly proud that our people, culture, and career opportunities have stood out to you as major highlights of your time here. We also appreciate your feedback regarding the end-of-year salary negotiation process. We want our compensation conversations to feel transparent, fair, and seamless, so your insight is incredibly valuable as we look for ways to improve how we handle annual reviews. Thank you for helping us grow.

Explore other reviews about Luno

5.0
8 Apr 2024
Recommend
CEO approval
Business outlook

Pros

Great culture to not work overtime.

Cons

Nothing is bad about this company

avatar
Luno Response
2y
We greatly appreciate you taking the time to share such a positive review of your experience with Luno! Culture is central to everything we do and we're very pleased to hear that you are enjoying it!
5.0
9 Oct 2023
Recommend
CEO approval
Business outlook

Pros

Great Culture miss everyone in ZA and the US.

Cons

None would work for them again in a heartbeat.

2
avatar
Luno Response
2y
Thank you so much for your kind words! We miss everyone to, and your presence was an important part of our wonderful culture. The positive relationships and connections we've built here mean a lot to us, and it's always great to know that you look back fondly on your time with us.
See reviews by: Helpful|Rating|Date|All