Nice company, complete lack of structure or accountability - Supervisor Lush Employee Review

3.0
8 Dec 2016
Recommend
CEO approval
Business outlook

Pros

- Good benefits (50% discount, good bonus system, a lot of 'heavily discounted' stock up for grabs) - For the most part, lovely work colleagues and work environment. It's like going to work with your best friends - Flexibility of work schedule - Fun, upbeat, constantly changing energy at work. If you like dealing with people and making them feel welcome and comfortable, this is perfect

Cons

- Absolutely no company structure, which leads to a lot of things slipping through the cracks or not being dealt with. There is no HR department, and no area management, which makes it more difficult to have any problems with managers dealt with effectively, and allows bad managers to keep working for a long time with no direct oversight. - Lots of in-work politics. In every shop there tends to be some people in there who makes waves and make everyone's lives a lot harder. Due to the lack of continuity of in-shop problem management (each shop is essentially autonomous and deals with these problems differently) these problems only tend to get worse with time.

Explore other reviews about Lush

5.0
23 Dec 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great management Company cares about employees Employee discount Lenient

Cons

I’ve tried to think of some, and I don’t think I have any cons

1.0
25 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Discounts, we got 50% off of most items

Cons

Unhygienic, stressful, money hungry, fear monger. Unprofessional managers both as an employee and customer. Never experienced such low life conditions, manager brought in animal multiple times in store, and made staff clean its pee. Customers were floored, inexcusable and HR is unresponsive. The bathroom is disgusting, and inaccessible. I cannot imagine any one with a physical disability being able to use the restroom. It was so difficult to suck in your stomach, then trip on box after box. They BLOCK the fridge and made us put our food in our tiny lockers. Manager is too comfortable with the amount of time spent within the company to ever fear facing any consequences or repercussions. Even fired staff in the past for contacting HR for help.

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