Lush Reviews

3.7

56% would recommend to a friend

(2,224 total reviews)
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Mark Constantine

54% approve of CEO

35% positive business outlook

Lush has an employee rating of 3.7 out of 5 stars, based on 2,224 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lush employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

2K reviews
4.0
29 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Flexible working, mostly friendly team with a nice atmosphere, freedom to wear own clothes, occasional opportunities to attend external events or training sessions.

Cons

Pressure to adopt a particular customer service style which could come across as pushy, limited opportunities for growth and development, requirement to work late evenings for stock takes/merchandising nights/parties, lack of freedom to make choices about what we did in our own store - i.e. sometimes we would have to host events that we knew our customers wouldn’t want to pay to attend which would be a waste of time and resources, but also a lack of support from senior management when needed, so there was quite a bizarre balance between when senior management would be involved in the store and when they wouldn’t.

Viewing 1 - 3 of 2,224 Reviews

Glassdoor has 2,768 Lush reviews submitted anonymously by Lush employees. Read employee reviews and ratings on Glassdoor to decide if Lush is right for you.