Mixed Opinions - Lush Oxford Street - Sales Assistant Lush Employee Review

3.0
26 Jun 2018
Recommend
CEO approval
Business outlook

Pros

Lush is a company aligned with my ethics and morals. -The products they are selling are of great quality -People are respected regardless of their opinions/appearance. -Great staff perks -Training received is educational and useful in the real world -The pay is good - very rare to find positions in retail that pay the London living wage

Cons

-The micromanaging from supervisors can be unbearable at times, and unnecessary. A lot of us working as sales assistants are adults and don't need to be directed and told to do things every 5 minutes (things are common sense really). Most times people have quit it has been because of members of staff higher up being on their case or just being mean. -Sales targets are unrealistic at times. -You are encouraged to be yourself but sometimes the whole 'loud and proud and super bubbly' attitude is forced on people. -Favouritism is also a huge issue. -It's a job I wouldn't recommend to someone with anxiety. -A criticism that has been given to Lush time and time again has been the overwhelming customer approach from sales assistant yet it's still something that we are trained and told to do. It's too much and needs to be dialled down. There's absolutely nothing wrong with trying to help and encourage customers but it really shouldn't be as intense as it is.

Explore other reviews about Lush

5.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

3.0
14 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Excellent inclusive company culture, employee discount, learning about natural ingredients for skincare, genuinely great and engaged team members, flexible work schedule for part time or casual positions.

Cons

High amount of work, unreasonable "evidence driven" feedback and coaching models, and unrealistic performance metrics for comically low pay, especially for floor coordinators. No additional pay given for specialty roles, which is many enhanced responsibilities over a specific area of the business, and little opportunity for career growth beyond the sales floor unless you are hired from an external management position. Floor Coordinator seems to be the highest rung most people can hit before being driven elsewhere.

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