Hard work is never recognized, certain managers are bullies, HR are not interested. - Software Engineer Mastercard Employee Review

1.0
9 Mar 2020
Recommend
CEO approval
Business outlook

Pros

Free parking, if you can get a space. Some managers are amazing and have all the time in the world to help.

Cons

Working on the Vocalink part of the MC business, Certain Managers at Dunstable are bullies working to their own agenda instead of team benefit. These individuals are protected by senior directors above, HR complaints get brushed under the carpet. Rewards are given to "friends" rather than the hard workers. Managers do not follow MC guidelines and proccesses with a "I am above the policy" attitude. Managers do not comply with the Ethical training taken, when raised, it again gets ignored. Do as I say regardless of policy or you will be out the door attitude. Loyalty is not received and job swapping is blocked to spite rather than allow people to advance.

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Mastercard Response
6y
Thank you for your feedback. I was sorry to read your review. The environment you described is not indicative of our culture or values. I encourage you to connect with our ethics team. We rely on our employees to inform us if they see inappropriate or unethical conduct. There are several ways to share concerns internally and anonymously. If you can provide details on this situation, we'd like the chance to look into this.

Explore other reviews about Mastercard

5.0
24 May 2026
Recommend
CEO approval
Business outlook

Pros

Great culture. Stable. Analytical and rewarding if you find the right product.

Cons

Slower career growth. Not as influential

4.0
27 May 2026
Recommend
CEO approval
Business outlook

Pros

Mastercard does a great job fostering an inclusive and supportive environment. There are genuinely good people throughout the organization, and leadership often invests in employee engagement through events, recognition, and culture-building initiatives. I enjoyed many of the relationships I built while working there, and there are teams that truly care about collaboration and supporting one another.

Cons

Compensation at the director level did not feel competitive compared to the level of responsibility expected. Career advancement can also be extremely challenging due to how top-heavy the organization is with senior leadership roles. There are a large number of Senior Vice Presidents, sometimes without clear scope or experience aligned to the title, which creates limited room for high-performing employees to grow. At times, it felt like senior leaders were being hired primarily to manage or communicate with other senior leaders, rather than drive meaningful operational impact. In product and go-to-market roles especially, priorities are often heavily driven by funding decisions. It can be frustrating when projects suddenly shift in importance or remain underfunded for long periods of time while awaiting senior leadership review. This sometimes leaves highly talented employees in limbo, unable to move initiatives forward despite strong momentum or market opportunity. The organization can also be very comfortable with the status quo, which creates a slower pace that many employees seem accustomed to. For people who are highly motivated and eager to drive change, it can feel difficult to navigate the number of roadblocks and layers of approval required to move initiatives forward.

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