Good Place to Work - Customer Service MatrixCare Employee Review

4.0
20 Dec 2018
Recommend
CEO approval
Business outlook

Pros

*Growing Company - MatrixCare has been experiencing tremendous growth over the last few years. They are positioning themselves well in the LTPAC market against their competitors. *Work Hard, Play Hard - MatrixCare does a good job of providing fun events, food, and other benefits for their employees. *Good Career Path - MatrixCare provides dedicated and talented employees a path to grow their career and take on new challenges. *Good People - I loved my teammates and the folks I worked with at MatrixCare. Everyone there understands the impact of the work we do, and the folks on the ground there are really dedicated to MatrixCare's mission.

Cons

*Pace of Growth - MatrixCare's growth in the last few years have presented the company with challenges in meeting the demands of clients and the market. They expect a lot out of their employees, which often means working 50+ hours a week (depending on what team you're on). It often felt as though there weren't enough people to accomplish everything that was needed for what leadership expected. *Acquisitions - MatrixCare's history of acquisitions have also brought challenges to the company. Information and processes are often silo-ed in different teams or offices. It was difficult to feel like we were all on the same team at times. MatrixCare hasn't done the best job of melding these different companies into the overall corporate company culture. *Pay - They don't pay their employees competitively for the talent they have or the value they bring to the company. They need to look at this if they want to keep the people that have helped build MatrixCare into what it is today.

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MatrixCare Response
7y
Thank you for sharing your opinions and insights into MatrixCare as a place to work. We are glad that career development, employee appreciation and social events were a clear and positive part of your experience. Our organization is continually evolving due to internal and external pressures, like many other organizations. We will continuously work to find balance and overcome our growth issues.

Explore other reviews about MatrixCare

5.0
2 Jul 2024
Recommend
CEO approval
Business outlook

Pros

Fantastic career development opportunities. Teams consist of true critical thinkers and problem solvers, and industry leaders.

Cons

Somewhat unrealistic delivery timelines and intentional go-fever to deliver timely.

2.0
14 Mar 2025
Recommend
CEO approval
Business outlook

Pros

No commute to an office cubicle, remote work. Great industry.

Cons

Many, many, MANY people are quitting very suddenly, several without notice. Lots of upper management are leaving. Perhaps because the senior management wants to replace humans with AI, or outsource overseas. Or maybe it's because senior man is miserly with the purse strings and run departmentss off less than a skeleton crew, burn and churn their own employees to the point they have to quit without another job simply for their mental health, during a horrible job market! That's bad, very bad. It's obnoxiously apparent they're working towards laying off at least half if not entire teams. Those who jumped ship have left a wave of chaos for new management who obviously talk a big game but don't know the industry. Management really shouldn't talk trash about former employees to us but it happens. Management also shouldn't lie to our faces, but they do. It's condescending to think we're that stupid that we don't know what you're planning and that your lying. We're all eating popcorn watching departments self implode, and we raise a toast to our former coworkers who left abruptly. Trust, if we could do what they did, we would.

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