Supportive teams and great culture, but fast-paced environment - Solutions Engineer MaxContact Employee Review

The biggest pros of this job were my team who were absolutely lovely and who I had a great relationship with. The support team is really genuine and will always lend a helping hand if anyone needs it. I also gained a lot of experience and new knowledge and skills here. The customers are also nice and while inpatient customers are common, downright rude or disrespectful interactions with customers are rare here.

Management is awful. They don't listen to the "lower down" employees and treat you like a nuisance and inconvenience for raising valid issues. If you're someone who speaks up for yourself definitely don't work here because your concerns will fall on deaf ears. There is also somewhat of a fear culture here i.e. everyone is happy to complain to each other but if anyone raises issues in a formal setting then it's total silence and nobody will back you up. The pay is also abysmal, minimum wage for a B2B SaaS support job is quite frankly humiliating and disrespectful. The support team here is the scapegoat for all the company's other issues and are treated like crap even though there wouldn't even be a company to make money or pay anyone's wages without support.

Great support with a lot of product knowledge, and the teams are always happy to help. Remote working (2 days in the office) and events each month when in the office to encourage socialising. Great location just off Deansgate in Manchester. Some nice perks like life insurance, free coffee vouchers and a great gym on-site. Great opportunity to work with AI products.

Workloads can fluctuate and can become high at times. There are new products being introduced, and processes can sometimes be unclear until teams become more familiar with them.