MaxContact Reviews

4.5

94% would recommend to a friend

(49 total reviews)

Ben Booth

94% approve of CEO

93% positive business outlook

MaxContact has an employee rating of 4.5 out of 5 stars, based on 49 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The MaxContact employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

49 reviews
1.0
1 Jul 2024
Recommend
CEO approval
Business outlook

Pros

I made some good friends there. Learnt how to handle stressful and toxic place of work.

Cons

This company has a lot of potential and could do well however with the current management It definitely won't. If you are considering joining this company to work then there is a few things to be aware of. Don't expect to be thanked for anything but definitely expect to be blamed, though the company management team will go about the culture we are building and 5 rules we are applying. The most common phrase that you will hear in product meetings is "We don't blame" however when something goes wrong, or feature is not meeting deadline the first question that will come up in those same meetings is "Who's at fault". This is a company that promotes staff to higher positions not because they deserve it or are even going to be good at it but because it is cheaper to give a small increase in wages but do a bigger role. There is managers at this company that honestly doesnt know anything about manging people even when they have been sent to multiple courses. There is staff/managers that you will see do nothing all apart disturb or distract others but still don't lose their job or called out on because they are friends with management, btw this individual has finally left a year or so ago on his own accord because he got a better job somewhere else. This leads well in to my next part, what would make you a good fit for this company. • If you are friends with a member of management, you will be in heaven. • If you are willing to work without any promotions, this is the perfect place because at this company there is no ability to climb the company ladder unless you meet the condition above but also because the company is too small to actually get promoted as a role. • If you are willing to work with no pay rise, this is the place because depending on your manager if you ask for a pay rise you will either be told the company is not in healthy place so we are not able to give pay rise or you will be put on PIP. • Lastly, if you like being on PIP, this is the place for you as this company love putting staff on PIP and when you are put on PIP the manager will decide if you come off it not based on you meeting performance goals or developing specific skills within palpable targets but on the managers personal opinion. If I had to summarise this company, it would the following. This is a company that can achieve a lot but if only the currently management step aside and true managers came in to replace them who actually knew how to run a business of the size they have become because the most of the current managers are still of the mindset of business size they were before the management buyout and have not grown with the company. Good luck if you are going to join. Ps. All the previous reviews with responses of ‘nothing comes to mind’ for the cons section these are all the staff that got asked to do a review in the office so dont go by any of those reviews.

avatar
MaxContact Response
1y
Thank you for taking the time to share your detailed feedback about your experience at our company. We appreciate your honesty, as it helps us identify areas where we need to improve. We take all feedback seriously and use it to guide our efforts in enhancing our workplace. We acknowledge that there are several concerns you've raised regarding management practices, career progression, and company culture. While these specific issues have not been widely reported through our regular feedback channels, we recognise that every employee's experience is valid and important. Regarding management practices, we strive to foster a blame-free culture and encourage accountability. We'll review our approach to ensure these values are consistently upheld across all levels of the organisation. In terms of career progression and compensation, we aim to offer fair opportunities for growth and recognition based on merit, with 13 employees progressing into more senior roles in 2023/24. We regularly assess our promotion and salary review processes to ensure they're transparent and aligned with industry standards. We're dedicated to maintaining a healthy work culture where all employees feel valued and supported, regardless of their personal connections within the company. Our goal is to create an environment where everyone can thrive and contribute to our collective success. Your comments about our Performance Improvement Process (PIP) are concerning, and we'll review this system to ensure it's being implemented fairly and constructively, with clear, achievable goals for all involved. We appreciate your perspective on the company's potential and the need for management to evolve with our growth. As a leadership team, we're committed to adapting our approach to match the needs of our expanding organisation. Thank you again for your feedback. We will use it to help guide our efforts in improving our workplace. We value all our employees, past and present, and are dedicated to creating the best possible environment for everyone. If you'd like to discuss your experiences further, we welcome the opportunity for a more detailed conversation.
5.0
16 May 2023
Recommend
CEO approval
Business outlook

Pros

Great atmosphere. Employee benefits. Lovely people. Team ethic. Flexible with staff. Development opportunities. Growth mindset. Well managed. Recruitment process works well.

Cons

Office currently outdated. Some roles work life balance can wavier toward work at peak times.

5.0
31 Aug 2023
Recommend
CEO approval
Business outlook

Pros

I thrive in an environment that challenges me to always bring my best, and this company does just that! It’s a place where you’re constantly pushed to bring your A game, which has helped me grow both professionally and personally. The high expectations might be intense, but they’ve truly helped me reach new heights. Plus you get to work with a group of amazing people!

Cons

Does MaxContact sometimes struggle with the usual challenges…? Communication, finding the right balance, taking opinions on board, of course but no more and probably much less than anywhere else I have worked! The need to push and challenge yourself to keep up can sometimes feel overwhelming and lead to burnout so we all need to look after our wellbeing and the company does support that. Finding a work-life balance might be a challenge for some people, I know it is always a challenge for me but nobody expects anything out of the ordinary, only you. On top of this, with everyone wanting to do their best it can at times lead to conflict, but the good kind, face it head on. So work here if you enjoy the challenge, the camaraderie, the social life but only if you want to be challenged in your role and give it your all.

Viewing 1 - 3 of 49 Reviews

Glassdoor has 50 MaxContact reviews submitted anonymously by MaxContact employees. Read employee reviews and ratings on Glassdoor to decide if MaxContact is right for you.