Pros
The schedule is great since the building is only open 8:30-5 so everyone has first shift. The parking is also really good.
Cons
Management micromanages way to much at least in customer service. You have your regular quality audits however you also have an additional type of audit that tells when things are done incorrect with no member or provider impact. Example of this you are told to call a provider back after giving benefits to tell them that the benefits you gave them are for a active account because you didn't state it. They sent out a email advising that we are not allowed to talk to each other on the call center floor. They installed "white noise" which if you do not know is static through speakers in the ceiling thats supposed to cut down on mistakes made and make you more productive. So you have the sound of a old tv when it looses cable to make you work better. The systems used are outdated. You quote benefits from spreadsheets.