Fun - MSR II Members 1st Employee Review

4.0
29 Sept 2024
Recommend
CEO approval
Business outlook

Pros

Good perks from the company

Cons

Very stressful work, had to start taking anxiety meds which is common among those that work here

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Members 1st Response
1y
Thank you for taking the time to share your experience as an MSR II at Members 1st. We’re glad to hear you appreciate the perks we offer, and we’re always encouraged to know our benefits are making a positive impact. That said, we’re truly sorry to hear that your role has felt so stressful, and we take your feedback seriously. While we recognize that some roles can be demanding, no one should feel that stress is unmanageable or unsupported. We’re committed to continuously improving our associate experience and creating a healthier, more balanced work environment. Your comments will be shared with our leadership and HR teams as part of those ongoing efforts. If you haven’t already, we encourage you to speak with your leader or connect with Human Resources—we want to support you in every way we can. Thank you again for your honesty and for being part of the Members 1st team.

Explore other reviews about Members 1st

5.0
12 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Competitive salary with REAL opportunities to advance. Great benefits, matching 401k, excellent health insurance, tuition reimbursement Work with happy/positive people who love what they do Build relationships with the people from your community.. ,

Cons

Having to deny members from loans Pushing products and services to members randomly some “cold calling”

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Members 1st Response
5mo
Thank you for sharing your experience. We’re thrilled to hear you’ve found competitive pay, great benefits, and opportunities for advancement, as well as a positive team environment and meaningful connections with our members. We appreciate your honesty regarding the challenges of denying loans and occasional product outreach. Feedback like this helps us continue refining processes to support both our associates and our members. If you’d like to share additional thoughts, we welcome your input anytime at 717-458-6934. Thank you for being part of our team and for helping us live our mission every day! The Members 1st Team
3.0
13 May 2026
Recommend
CEO approval
Business outlook

Pros

Flexible Schedule on the business team. 401(k) is amazing. Healthcare is great.

Cons

Poor leadership across the board starting with VPs. C-Suite claims to be transparent, but then people (VPs) who are friends with the CEO get hired out of the blue. Poor PTO plan. No cost of living adjustments on already poor salaries. Does not value tenured employees. Prefers to hire new, cheap labor instead of treating invaluable tenured employees with dignity and a fair pay.

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