Members 1st MSR II reviews

3.3

64% would recommend to a friend

(7 total reviews)

Michael Wilson

62% approve of CEO

65% positive business outlook

Reviews by job title

7 reviews
5.0
23 Jul 2025
Recommend
CEO approval
Business outlook

Pros

Great culture, they go above and beyond for employees. They actually listen to you and ask you what your opinion is on ways that they can improve.

Cons

Pulling up policy in the software is kind of messy.

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Members 1st Response
5mo
Thank you for sharing your experience and for recommending Members 1st! We’re thrilled to hear you appreciate our great culture and the efforts we make to go above and beyond for our associates. It’s wonderful to know you feel heard and included in conversations about improvement—that’s exactly what we strive for. We appreciate your note about policy access in the software and will continue working on ways to make processes smoother for our team. If you’d like to share additional thoughts, we welcome your input anytime at 717-458-6934. Thank you for being part of our team and helping us live our mission every day! The Members 1st Team
1.0
2 Apr 2025
Recommend
CEO approval
Business outlook

Pros

No pros to working there

Cons

Worst company. Treat people like garbage

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Members 1st Response
1y
We’re deeply sorry to hear about your experience. Your feedback is valuable, and we regret that your time with us was not positive. We are committed to fostering a respectful and supportive workplace and take your concerns very seriously. If you’re comfortable, we’d greatly appreciate the opportunity to discuss your experience further. Please feel free to contact us at 717-458-6934 to share more details confidentially. We wish you the best in your future endeavors. The Members 1st Team
4.0
29 Sept 2024

Fun

Recommend
CEO approval
Business outlook

Pros

Good perks from the company

Cons

Very stressful work, had to start taking anxiety meds which is common among those that work here

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Members 1st Response
1y
Thank you for taking the time to share your experience as an MSR II at Members 1st. We’re glad to hear you appreciate the perks we offer, and we’re always encouraged to know our benefits are making a positive impact. That said, we’re truly sorry to hear that your role has felt so stressful, and we take your feedback seriously. While we recognize that some roles can be demanding, no one should feel that stress is unmanageable or unsupported. We’re committed to continuously improving our associate experience and creating a healthier, more balanced work environment. Your comments will be shared with our leadership and HR teams as part of those ongoing efforts. If you haven’t already, we encourage you to speak with your leader or connect with Human Resources—we want to support you in every way we can. Thank you again for your honesty and for being part of the Members 1st team.
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