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      Mercy

      Engaged employer

      Mercy reviews

      Getting worse - PATIENT ACCESS REPRESENTATIVE III Mercy Employee Review

      2.0
      22 Sept 2023
      Patient access representative iii
      Recommend
      CEO approval
      Business outlook

      Pros

      So-so health insurance Healthcare insurance premium assistance Co-worker crisis fund for emergency situations

      Cons

      Working for the Mercy call center has gone from being a great job to watching all of the good employees who have been around a long time get up and leave. The new management the call center is under only seems to know how to harass or act rudely. Pay raises are pathetic (2% MAXIMUM - and that's if they think you're perfect). Do yourself a favor and find a different place to work.

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      Mercy Response
      2y
      Thank you for completing a review! We strive to create and foster a positive and productive work environment for all Mercy co-workers, and we’re sorry to hear your experience did not meet your expectations. Thank you for your time and dedication during your time with Mercy. If you have additional input to share, please contact our team via email at mercyrecruitmentfeed@mercy.net. Thank you!

      Explore other reviews about Mercy

      5.0
      2 Jul 2026
      Patient service agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Good employee benefits like medical and vision

      Cons

      Small Raises that happen only once a year

      2.0
      8 Jun 2026
      Medical lab technologist ii
      Recommend
      CEO approval
      Business outlook

      Pros

      Good base rate: starts at 30 with 10k sign on bonus Weekend program gets an extra 9.50 an hr Diffs are Evenings: 2. Nights: 4. Weekends: 1.5

      Cons

      Very short staffed They mark everyone as “average” on performance reviews so they only have to give you a 3% raise Last year due to “budget cuts” they only gave every person a 2.5% raise even those 1/3 of our staff had quit. We have like half of the staffing we used to have If you spend the night during a snow storm you don’t get anything for it

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