No work loads - Client Support Associate Mindmatrix Employee Review

Culture - This company easily forged camaraderie and friendship among the team. There were office gatherings, parties and many team members loved to eat lunch together. Management - CEO and Supervisors genuinely have your best interest in mind always and that is priceless and hard to find in an employer. The manager is hands off, does not micromanage, but is also very quick to speak from the heart, recognize hard work and accomplishments and ensure their door is open for venting, for conversations and for help. The management is also flexible and understanding in a time of need. You can feel comfortable expressing your needs and troubles to management or colleagues. Work Life Balance - They do not expect you to work overtime or on weekends. Colleagues always offer help to ensure team members get a lunch break and are able to leave on time even on a busy day. Social outings are encouraged. Role - The role offers room for personal growth. The management team often offers opportunities for travel or other responsibilities to grow your skill set and challenge and improve you.

Management - At times there is confusion in process due to small company and department sizes but these are easily discussed and resolved. Benefits - Benefits are reasonable/standard but could be improved. Office hours and PTO are strict but not unreasonable. Work life balance is valued and no overtime is expected. Work- Life balance - I only marked a 4 since the PTO isn't exceptional.

-Great team of people to work with, every single person I worked with on a daily basis truly cared about the customer and their success -CEO is committed to being a leader in the market space - As a mid sized private company, they invest significantly in marketing, events, analyst relationships -Competitive sales salary and commission plan -The Mindmatrix solution is not only the best value in their market but in my opinion the best overall solution for one platform for the channel Unlike some reviews on here, I never experienced customers being lied to or treated poorly. In fact quite the opposite to where the CEO wants to make sure all customers are happy. The product does change often (but certainly not everyday) which is expected with SaaS and a company that is growing quickly and competitively. With that, more career opportunities should open up across different areas of the company. I have to say that although my time here was just about a year, the CEO treated me very well. He went above and beyond anything I have experienced when leaving a company. That is truly appreciated.

The only things I would say are a 401K, better internal communication (a collaboration tool) and more formal training as sales people onboard. However, my understanding from friends who are still there is that all 3 of these have been heard by leadership and in process to be vastly improved (including a 401K program).