Not a reliable company to work for - Customer Service Agent ModSquad Employee Review

1.0
19 Jun 2017
Recommend
CEO approval
Business outlook

Pros

It is nice working from home and having the choice to work from the office if you want to be sociable.

Cons

You can be dropped from a project with next to no notice, this can happen even if you do everything right and perform well. Managers will promise you help in finding another project but finding a new project can take months so you can be left with no income and looking for another job. This is definitely not a reliable company to work for. No benefits, no health insurance, no maternity leave, no paid breaks . Favoritism is rife within the company.

Explore other reviews about ModSquad

5.0
7 Apr 2026
Recommend
CEO approval
Business outlook

Pros

I swas on a project where I could select 2 hour blocks of time to work, which was helpful since I had another job also. Management was always nice, I enjoyed working there for the time I did.

Cons

As with any remote customer service phone job, timing the call was crucial to not get behind in notes you needed to add per call

1.0
27 May 2026
Recommend
CEO approval
Business outlook

Pros

Nothing they over work you

Cons

Low pay and dumb people work here

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