2mo
Thank you for taking the time to share your feedback. We take concerns like these seriously.
We understand how important clear direction, consistent feedback, and timely decisions are for teams to do their work well. Over the past few months, we have been working to set clearer expectations upfront and improve how we review and approve work so teams can move faster and with more confidence.
At the same time, we want to acknowledge that periods of high workload - especially across multiple markets and large projects - can create pressure at times on teams and leaders alike. During these periods, there are often factors behind the scenes (including resourcing shifts, leadership responsibilities and more) that may not always be visible day-to-day, but are actively managed to keep work moving and clients supported.
We take feedback around fairness seriously. Expectations apply across all levels, and we place strong emphasis on recognising consistent contribution. We regularly review how work is allocated and supported to ensure this remains fair and balanced across the team, and will always step in to help support team members when they need to take leave.
That said, if something does feel unclear or unfair, we strongly encourage team members to raise it directly through our internal channels. Specific feedback allows us to address issues constructively and ensure the right context is understood on both sides.
Thank you again for your feedback. It helps us continue improving how we work, communicate, and support our teams.
- Lina
