The “we’re a family” company people warn you about - Employee Mutant Communications Employee Review

Hi there, Thank you for your feedback. It's disheartening to hear this, and I’m truly sorry that your experience at Mutant wasn’t a great one. I’m personally looking into your feedback so we can be better for all Mutants. Our focus has always been on establishing a culture of care and helping each Mutant through various professional or personal struggles to get back on track. We have implemented several channels for everyone to communicate issues, such as the anonymous Mutant Safe Space forms, the bi-annual employee engagement survey, and various mentorships or additional 1-to-1 support for those who need extra help. That being said, it doesn’t mean we always get it right, which is why we offer many avenues for feedback. I am genuinely concerned about the toxic positivity comments, as we have never promoted an environment in which we expect anyone to reject difficult emotions or put on a facade that everything is always perfect. We don’t consider ourselves a family, but rather “one team” who can and will step in to support one another as necessary. I would very much like to better understand what personal struggles you shared that were then used against you, to ensure this isn’t a deeper issue. As you know, our business has grown significantly across all markets, but, like many agencies, there have also been a variety of challenges faced, with difficult decisions needing to be made. We are a high-performing agency, and unfortunately, employees who do not meet certain requirements may not pass their probation or may be let go. These are never decisions made lightly. On training, we have sent high performing and specialist staff on external workshops and programmes that match Mutant’s services, on top of internal training programs. We’re constantly learning and striving to do better - and have developed a training calendar to map opportunities transparently. I would appreciate it if you could drop me a note and spare some time for a chat so we can improve. Ping me anytime at lina@mutant.com.sg and we’ll keep our conversation confidential. Wishing you all the best in your career, Lina Marican, Regional Managing Director