All talk, No action - Customer Service Representative NFP Employee Review

1.0
3 Mar 2022
Recommend
CEO approval
Business outlook

Pros

Benefits are ok Colleagues are nice

Cons

-Management makes promises that they don't keep. -Too many managers/team leaders, not enough employees to do the work. -Horrible workflow. Have to comple templates for every change, which is time wasting for the client and for the broker. -Almost all employees are frustrated, hense the reason many have left.

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NFP Response
4y
We agree we have great employees at NFP! Thanks for the comment on our benefit offerings. On your other feedback, we encourage employees to speak with their HR Business Partner as we want to hear about any issues so we can provide support. We're sorry it doesn't sound like you've had a positive experience. NFP cares and we want to provide opportunities for all employees to be successful and grow in their careers with us.

Explore other reviews about NFP

5.0
23 Apr 2026
Recommend
CEO approval
Business outlook

Pros

-Great office environment - People actually care about your advancement

Cons

- Sometimes intern tasks seemed trivial

5.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Amazing job and work environment-highly recommend!

Cons

I don't think there is anything I would have changed!

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