Recent Hire - Not exactly what I expected... - PL Call Center NJM Insurance Employee Review

Expected to be in your seat answering phones non-stop and there are eyes always watching, no internet, no work from home, office politics are apparent, employees are nice one-on-one but seem angry about how the company treats them, during training there was an awkward discussion in front of us newbies between training dept. employees that were trying to help with insurance licenses. They are closing their bank, word has it the raises are just cost of living increases no matter how hard you work. I'm wondering if this was the right choice?