Pros
Whenever you speak to any customer or regulatory facing personnel involved in Water, Food, Health Sciences, Testing or Certification you will immediately appreciate our experience, professionalism and mission. This is a global trait of NSF technical, customer service and operations personnel.
Cons
Unfortunately an over-burdensome transformation has created conflict and confusion that has precipitated into a sub-culture of tension between Ann Arbor centric 'functions' and the people who deliver services to customers, regulators and consumers globally. Reflecting upon the situation it would appear that a mandate from the CEO and SLT for creating an organisation design 'fit for the next 75 years' has exposed ulterior motives, fostered and enhanced mistrust amongst colleagues and exposed a very clear Achilles heal of the business in that functions genuinely and unwittingly believe that they know how to run global business more than the very operators that built the teams, services and customer base that are now being decomposed by this process. Ultimately this has lead to an exodus of key people from critical customer and regulator facing roles thus leaving behind functions believing that the cost-saving exercise has been a success but with customer facing teams now without their true north and seriously considering their future(s) and customers and regulators doing exactly the same.