A company that cares - Team Lead Nespresso Employee Review

I've been a team lead manager at a boutique in a mall for about a year and a half now. It's challenging to learn all of the policies and procedures and technology but I always feel supported, encouraged and recognized by management (all the way up to corporate) whenever I have questions or need help. Sometimes there is a delay or no current answer but I always feel validated in asking for help. Someone is always willing to help when needed. I would describe the culture as "We're all in this together, so let's help each other." Nespresso boutiques feel like a still very new branch in America and as such there is a lot of opportunity to be a part of creating new and improving existing policies and procedures. I definitely feel heard here and have already seen many improvements. It's clear they have good intentions and care about each employee's experience. Advancement opportuniy is encouraged through self-driven personal development planning with your direct manager and is a priority. However, the exact advancement process is currently unclear and confusing. This year, I see that they are working on developing a clearer path. Succession planning is definitely a priority here. The bonus structure and raises are generous, timely and consistent. No complaints there. The benefits are many and as such can be overwhelming to navigate through and take advantage of but once you understand them all, it's more benefits in more areas of life than I've ever experienced or even heard of! I feel like every time I turn around, they're giving us something! Here are a few of my favorites: Free machines & coffee 401K matching HSA contribution and investment opportunities FSA account Inexpensive and really good family medical/vision/dental 14 weeks paid maternity leave Tuition reimbursement I fully intend to stay with this company as long as possible, hopefully to retirement!