Nespresso Reviews | Glassdoor.co.uk

Nespresso Reviews

Updated 19 April 2019
519 reviews

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3.2
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Nespresso CEO Jean-Marc Duvoisin
Jean-Marc Duvoisin
164 Ratings

Employee Reviews

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Pros
  • "Good benefits, great team, free coffee" (in 74 reviews)

  • "Free coffee And free machine (after 6 months Workington)" (in 25 reviews)

Cons
  • "Work life balance is minimal when you work in retail" (in 20 reviews)

  • "Lack of communication and very poor manager and Team Leads" (in 9 reviews)

More Pros and Cons

  1. "Very good experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in London, England
    Former Employee - Sales Assistant in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Nespresso full-time (More than 5 years)

    Pros

    Good company, excellent benefits, good salary

    Cons

    Too hard to grow inside the company


  2. Helpful (1)

    "They don’t care about anyone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Coffee Specialist in London, England
    Former Employee - Senior Coffee Specialist in London, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Nespresso full-time (More than a year)

    Pros

    -monthly coffee allowance
    -free machine when you start

    Cons

    -underpaid
    -if you hit target they increase it so they don’t have to pay you bonus
    -overworked
    -they contradict themselves constantly and the coffee specialists have to deal with the backlash
    -the upper management don’t care
    -they take advantage of hard workers

    Advice to Management

    -Full staff your boutiques before you open more
    -don’t make a boutique manager, manage more than one boutique without extra pay

  3. "Supervisor"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Nespresso full-time

    Pros

    Challenging position, there is a lot to learn in both professional and personal manner

    Cons

    It is too much pressure for a retail job


  4. "Great flexible with good benefits overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nespresso part-time

    Pros

    Coffee All day, all night,
    Good induction package.

    Cons

    Having to follow strict rule sets


  5. "Poor organisation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Coffee Specialist
    Current Employee - Coffee Specialist
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Nespresso part-time (More than a year)

    Pros

    Free coffee machine
    Coffee allowance
    Birthday cakes
    Prizes

    Cons

    Poorly thoughtout about the whole expansion of boutique
    Late in overtime payment
    Work life balance is an issue
    Management have Favoritism
    Lack of cultural diversity as a company


  6. "Procurement Analyst"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nespresso full-time

    Pros

    Good Company and good benefits

    Cons

    Slow Progression; difficult to move to other areas within the company


  7. "BTQ Coffee Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bristol, England
    Former Employee - Anonymous Employee in Bristol, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Nespresso full-time (More than a year)

    Pros

    Free machine and free coffee , some discount but not impressed ..

    Cons

    Don't even know where to start .. False promises , HUGE turnover for staff , since I started about 10 or 11 members of staff has left because poor management who dosent care about their staff and what is worst nobody from Nestle HR investigate this or take some action ! Actually Upper management doesn't care at all, for them you're just a number !
     If you want to be bullied , not appreciated for the hard work you do , if you don't have a personal life or anything else to do outside your work ,if you want constantly to be under pressure for not doing this and that and so on...THEN THIS IS a place to work !
     If you care about your life sanity and wellness i don't recomand this ! Management attitude is disgusting they simply don't value you at all , if you sell enough and keep your AOS right , yes you make them happy, if one day you don't they tell you, you're not good enough and need to push better where targets are unrealistic and at the end of the day you can't force people to buy just to make depresso happy !

    Advice to Management

    Is not good enough just listening to your staff , you need to take action as well and show that you care . Words are useless if there's no action .

  8. Helpful (1)

    "Coffee specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Nespresso full-time

    Pros

    Girls who work there feel like family

    Cons

    No help when needed. Lot of finger pointing if things go wrong. No guidence or learning and development

    Advice to Management

    Pull your finger out


  9. "A typical retail job !"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nespresso full-time

    Pros

    Good coffee allowance and machine

    Cons

    Slow progression within the team


  10. Helpful (1)

    "Okay pay, upper management appalling"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Coffee Specialist in Bristol, England
    Former Employee - Coffee Specialist in Bristol, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Nespresso part-time (More than a year)

    Pros

    Good pay for hours worked. Free coffee and machine. Relatively flexible. Boutique staff and boutique management are all very friendly. The boutique management do all they can to create a positive environment for the staff despite the ineptitude and inefficiency of head office management.

    Cons

    Upper management create an unhealthy and fairly toxic atmosphere with unrealistic expectations and KPI’s. They don’t factor in seasonal increases or decreases in demand when they set their KPI’s and then become increasingly hostile when the staff fails to meet them. Upper management from head office also treat the boutique’s management terribly which causes unnecessary stress.

    Advice to Management

    U.K. upper management from head office ought to be changed. They have focussed solely on the expansion of the firm at the detriment to the working environment and ability of the individual boutique staff to enjoy their work. In addition, the upper management should not advertise, falsely might I add, that there are abundant career opportunities.