Nespresso Reviews | Glassdoor.co.uk

Nespresso Reviews

Updated 17 de Nov 2019

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3.4
62%
Recommend to a Friend
64%
Approve of CEO
Nespresso CEO Jean-Marc Duvoisin
Jean-Marc Duvoisin
205 Ratings
Pros
  • "Free coffee and monthly allowance(in 90 reviews)

  • "Great benefits such as free coffee and a free machine(in 30 reviews)

Cons
  • "No work life balance- part timers are expected to work every single weekend(in 26 reviews)

  • "The upper management doesn’t really get involved with retail stores(in 14 reviews)

More Pros and Cons
  1. "Good place to work"

    StarStarStarStarStar
    Current Employee - Anonymous Employee 

    I have been working at Nespresso full-time

    Pros

    Free coffee and monthly allowance

    Cons

    Shift work is not ideal

    Nespresso2019-10-25
  2. "Great environment to work in"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Coffee Specialist in London, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Nespresso part-time for less than a year

    Pros

    Friendly, teach you everything you have to know

    Cons

    No sick pay before 3 months

    Advice to Management

    Nothing, great management

    Nespresso2019-11-13
  3. "Nespresso"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Coffee Specialist in York, England
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I have been working at Nespresso full-time for more than 3 years

    Pros

    Location location location coffee coffee

    Cons

    Robots ,call centre ,team leaders

    Nespresso2019-11-08
  4. "Overall good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Store Manager 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Nespresso full-time for more than 3 years

    Pros

    Good salary and benefits. If in a good location, opportunity to grow

    Cons

    Staff are often stretch to the limit, if not willing to move, may not have grown opportunities

    Nespresso2019-10-01
  5. "High Staff Turnover"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Coffee Specialist 

    I have been working at Nespresso full-time for more than 3 years

    Pros

    Coffee allowance Decent salary Good staff discounts

    Cons

    Expected to work as Manager without getting paid No formal training given and always left in deep water to self learn things Understaff and expected to open or close alone Health and Safety procedures not followed Not much salary difference between coffee specialist and senior coffee specialist but responsibilities are as high as manager's responsibilities No appreciation or pay raise No development by... managers or real progression

    Show More

    Advice to Management

    Appreciate staff more and promote within the organisation, instead of hiring managers from outside who has no clue.

    Nespresso2019-10-12
  6. "Poor management."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Stock Controller in Manchester, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Nespresso full-time for more than a year

    Pros

    Good base salary for retail and full uniform is provided.

    Cons

    Unrealistic targets mean you never get a good bonus, poor management for the entire company. Stores are always understaffed.

    Advice to Management

    Listen to staff and give constructive answers even if it's not what they want to hear, it's better than no feedback at all, hire more staff and make the targets more realistic.

    Nespresso2019-10-08
  7. "Depresso - What else?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Coffee Specialist in Sheffield, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Nespresso part-time for more than 3 years

    Pros

    . Monthly Coffee Allowance . Gifts at Easter/Christmas . Quarterly and Annual Bonus . Use the job as a point to apply for secure internal vacancies within Nestle. This is what anybody with sense seems to do.

    Cons

    . No work/life balance. . No support for health and wellbeing. . Expected to cover shifts at short notice - viewed unfavourably and regarded as "not a team player" if you decline. . Forced to book your entire years holiday entitlement in January - impossible to plan your life. . Never leave a shift on time, always expected to work overtime. This never gets paid as the company views itself as "not quid... pro". . Expected to read and sign new rules and regulations constantly. Very easy to loose track of current rules - this will be used against you at any opportunity. . Impossible to track current quarterly and annual bonus progress as you will never get access to a company pc to access the SSIP service. . Will be treat like a child and talked down to from management . Will be treat like a servant whenever any of the pretentious, high and mighty Gatwick based staff come to visit the boutique. Expect to be a coat rack, bell boy, waiter and fountain of knowledge; all whilst performing your regular duties. . IT systems are useless. The Nessoft till systems are archaic and backwards. PDQ readers are not linked to the tills so there is a large margin for error. . You have to wear the Nespresso uncomfortable uniform. Includes itchy "Blackpool rock" striped shirt, grey flannel parachute pants, uncomfortable foam banana soled brogues and the most pathetic excuse of a belt you will ever experience. .You are essentially working for an unethical African baby killing, Holocaust supporting, water thieving, Robert Mugabe loving, rainforest hating conglomerate. You will frequently be made to preach about the positive contributions Nespresso and Nestle make to this world. If like me you have any personal code of ethics this will quickly become debilitating.

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    Advice to Management

    If any of you have survived the redundancy wrath of Guillaume Chesneau I have one piece of advice, It is your team that makes you. Treat them well! They do their best in a job i can only describe as wearing. If they are getting abuse from customers then please support them, this is probably due to one of the companies ridiculous procedures. Don't disrespect your staff and clamber to the needs of vile customers, if... they are horrible don't go and reward them with free gifts. This only creates a culture in which it is acceptable. The company is full of flawed rules and procedures so just use your head and act like a human not the Nes-bot.

    Show More
    Nespresso2019-10-03
  8. Helpful (1)

    "Good pay , bad management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Coffee Specialist in London, England
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Nespresso part-time for more than 3 years

    Pros

    Great pay,meet lots of amazing colleagues and customers from all over the world.

    Cons

    Management don’t do anything besides sit around and shift the tasks and stress into everyone else.No progression unless you beg and pretend to be friendly with management

    Advice to Management

    Be more proactive and listen to how your teak members feel

    Nespresso2019-08-23
  9. Helpful (1)

    "Ok employers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Coffee Specialist 

    I have been working at Nespresso part-time for more than a year

    Pros

    Great sales team. Relaxed friendly atmosphere. Brilliant management who really care for their staff. Lots of store incentives to keep the job fun. Decent pay for a part time retail job.

    Cons

    Highly unorganised company to work for. Promise monthly coffee orders to staff and do not deliver. Terrible computer system and always make mistakes behind the scenes. Uniform is the most uncomfortable uniform you will ever wear.

    Nespresso2019-08-16
  10. Helpful (1)

    "Not a great company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Coffee Specialist in London, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Nespresso full-time for more than 3 years

    Pros

    Free coffee allowance, free machine, decent discount on machines.

    Cons

    Poor work hours, Rota never done fairly also rubbish Rota planning and very last minute so you can never plan your life, Ridiculous KPIs so you can never get a decent bonus. Cowboy managers recruited, who have no experience or people skills, cannot even manage a person or team. Senior coffee specialists only promoted solely based on favouritism. Staff over worked and bullied/pressured to quit.... Managers only care about unrealistic targets and you mean nothing to them unless your a favourite then you can get away with anything you fancy.

    Show More

    Advice to Management

    Stop recruiting useless managers and promote hard working staff. Don’t allow rookie coffee specialists become senior because of manager favouritism. Listen to genuine complaints from staff and support them, Many managers do not know the employment law or trained to deal with such a high pressured environment. Set KPIs that are achievable and realistic. Do more for work life balance.

    Nespresso2019-08-07
Found 644 reviews