Patronising rhetoric - Client Services Nutmeg Employee Review

The company is desperately understaffed as a result of mass redundancies over the course of the past 12-18 months. It is also growing extremely quickly. The result? Departments that are unable to keep their head above water and employees drowning under the workload. This in itself is bad enough but I felt downright insulted by the CEO's recent comments that this was 'tough but a good kind of tough' because we were helping people invest. I ran this through my corporate nonsense translator and instead of 'tough but a good kind of tough because we are helping people invest' I got back 'tough but a good kind of tough because we are making our shareholders happy'. You will have to excuse me if I don't think drowning under my workload and feeling perpetually stressed out during working hours (which is very much a 'past 6-12 months development') is a 'good kind of tough'. When I next speak to my GP I will tell him that I am 'utterly stressed out at work but the good kind of stressed'. You will also have to excuse me for perhaps not thinking that an annual pay raise that barely exceeds inflation is adequate recompense for enduring 'a good kind of tough'. No doubt Nutmeg employees will soon reap the rewards for being true heroes, enduring unmanageable workloads just so we can help people to invest in an identikit ETF product. The rewards will trickle down sometime soon, I'm sure. One thing to bear in mind if you are thinking of joining client services: you are joining a run-of-the-mill call centre at this point where you will be essentially chained to your desk and pressured into wrapping calls up as quickly as possible while also being berated when you don't do enough to follow-up on issues raised. Truly Schrödinger's call centre.