I didn’t write a review because I never wanted to think about this place again - Software Engineer Nylas Employee Review

1.0
27 Aug 2020
Recommend
CEO approval
Business outlook

Pros

Many fantastic people worked here for short periods of time

Cons

Don’t be fooled folks: this place only has 4.9 stars because people are too scared, damaged, or severely burned out to write reviews. My own experience is out of date, but many sources confirm it’s been all downhill since. It was already miserable to work at when I was there. There’s been probably about 300% turnover in the last two years, with something like half of those people leaving without another another job lined up. Some have taken months to recover; some left within only a few months of starting. Some highlights: - Unequal and well below market rate compensation - Promotions remarkably biased and minimally related to performance - Inability to develop essential standard technical and non-technical work processes - Brutal on-call and overall engineering work environment - IC engineers needing to fill roles of PM, management, lead, and more without support - Executives inappropriately pressuring, punishing, and manipulative towards employees - Obsession with D&I but declined to include race and wouldn’t even take action on sexist incidents - Mostly tenured, mostly male boys club treated totally differently from rest of engineering team - Boys club given endless passes for failures while others harshly criticized for mistakes - Boys club rewarded while exhibiting toxic behavior towards coworkers and derailing their work And all the problems that result from these things, and so much more. It felt like a very special kind of soul crushing experience, and I'd hate to see any more lovely people show up expecting a nice little female founded gem.

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Nylas Response
5y
Hey there, I was super bummed to see this review. I have always cared a lot about the experiences that all employees, especially engineers, have at Nylas and hate to see that your experience created this much frustration and anxiety for you. I understand that we don’t share the same perspective on working at Nylas, but there’s definitely some things in here that I recognize are valid. 1. Brutal on-call: On-call is hard no matter where you work, but especially at an API company, where reliability is critical for our customers. That’s one of the reasons why I’m personally building and leading our reliability team. It’s not only increasing customer reliability, but also making on-call less noisy and brutal for our engineers. And as of our last quarter, we implemented an on-call bonus for engineers ($1k for every week of primary on-call), to help recognize the extra effort and impact of this duty. 2. IC engineers needing to fill roles of PM, management, lead, and more without support: This is outdated but definitely something we’ve recognized and have been actively working on over the past year. We’re a startup and that oftentimes has meant less clearly defined boundaries for job functions. We’ve since hired PMs and have further built out the product team to help support our engineers. We’ve also restructured our teams, hired more managers, and more engineers for leads positions, to give better focus and coverage for these functions. As a Founder, it’s my job to work hard to make sure folks who work at Nylas feel like they’ve had the opportunity to become better, whether they decide to stay or leave. We recognize that, like all companies, we will always need to find ways to be better. I’m sorry that I wasn’t able to do this for you. I hope you’ve found success wherever you landed, and appreciate your candor. Christine Spang Co-Founder & CTO

Explore other reviews about Nylas

5.0
27 Apr 2025
Recommend
CEO approval
Business outlook

Pros

Remote-friendly workplace with great work life balance! Managers give ICs incredible autonomy to manage their own work schedule (of course provided quality work is still being produced). Managers invested in their ICs growth trajectory, and always willing to give constructive feedback. The depth of engineering talent here is tremendous, there's always something to learn from your colleagues, and everyone here has a winning attitude. The core Nylas product solves a real problem and has incredibly strong retention.

Cons

Since its massive series C round a few years ago, the company experienced a period of over-hiring and rapid growth, followed by 3 successive layoffs and product/revenue/morale stagnation. A lot of energy was invested to clean up past exec leadership mistakes, and the future of the company is not as glowing as it once was. It's unclear as of now if the new bets Nylas is taking for new industry verticals or product lines will pay off and get them back on the hyper-trajectory path or lead to an exit.

2
1.0
28 Jul 2025
Recommend
CEO approval
Business outlook

Pros

Remote work. Autonomy. Pay. Benefits.

Cons

The company is effectively dead. Just look around: AI is fueling massive shifts across the industry. New companies are emerging, old ones are reinventing themselves, and innovation is everywhere. And then there’s Nylas. Stagnant. Out of touch. Laughably behind. It’s almost comical how disconnected we are from where the market is going. We had a head start and a war chest, and we squandered both. Watching the rest of the tech world evolve while we spin in circles isn’t just frustrating....it’s embarrassing. The company raised $120 million back in June 2021, a massive sum that should have secured several years of runway and positioned us for real market leadership. Instead, every cent has been squandered. There’s no other way to put it. The executive team, former and current VPs, SVPs, Chiefs, each had a hand in setting fire to that money. Bad bets, bloated teams, zero accountability, and an inability to build or sell anything of substance. It's not just poor execution. It’s willful incompetence masked as leadership. Now, our former CTO and the original founder (Christine Spang), has appointed herself CEO. She was elevated from interim to permanent despite being completely lost. She has no strategy, no clarity, no credibility. In fact, she might be worse than Gleb. And that’s saying something. But instead of owning up to the failures, she doubled down. She promoted the SVP of Engineering to CTO and the SVP of Product to President. Why? Not because of performance. Not because of outcomes. But because they’re her inner circle. Promotions that padded executive resumes with inflated titles, bigger paychecks, and more equity, while the rest of us have been watching the ship sink. it has sank and now we are waiting to be rescued. There’s zero career growth for anyone outside that bubble. No development. Some recognition. And a whole lot of failures. Just the same people at the top failing upward while everyone else is stuck doing damage control. The April AI launch, our so-called “big moment”, was an outright disaster. The product barely functions. Customers consistently say the same thing: “It’s a cool idea, but everything is still buggy.” They’re not wrong. Months later, none of the core issues have been addressed. Stability is nonexistent. Reliability is laughable. And Engineering? No one knows what they’re doing, because whatever they built is fundamentally broken. Worse, when the topic gets tiptoed around during all-hands meetings, leadership responds like political spin artists; gaslighting the entire company. “It’s not buggy. It’s stable. That was fixed three quarters ago.” Spoiler: Nothing was fixed. The product is still broken, the complaints are still coming in, and the trust is gone. Churn is out of control. Revenue is declining. There's nothing left to raise, and no story worth investing in. The market has moved on. We burned our chance, and now the desperation is palpable. Morale is at rock bottom. Almost everyone is quietly or not so quietly looking for a new job. This is not just a company struggling. This is a company actively collapsing under the weight of ego, denial, and bad leadership. About Fundraising: When you’re struggling and desperate for cash, you don’t negotiate — you take what you’re given. And what we’ve been given are brutal, investor-friendly terms that do nothing for employees. Down round: The valuation in August 2024 was almost certainly lower than the prior round, wiping out past gains and pushing the 409A down even further. This directly devalues every employee’s equity. Liquidation preferences: New investors likely secured 2x or 3x liquidation preferences — meaning they get double or triple their money back before employees see anything in an exit. Participating preferred stock: These investors don’t just get their investment back — they also get a cut of any remaining proceeds, leaving even less for employees. Anti-dilution protection: If future rounds happen at an even lower valuation, new investors are protected from dilution. Employees? Not at all. Bottom line: Every time we raise more money, the cap table gets worse for you — not better. Equity is being diluted, devalued, and deprioritized. And it’s happening quietly, behind the scenes, while leadership pretends it's business as usual.

7
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