Good Roots, But the Current Direction Is Unsteady - Quality Assurance Engineer II Onit Employee Review

3.0
28 Jun 2025
Recommend
CEO approval
Business outlook

Pros

Good company with strong technical expertise and great platform. Works with reputable clients and has embraced AI adoption quickly and effectively.

Cons

There’s a lot of uncertainty in management decisions. New leaders often come in with their own approach, leading to frequent shifts in direction. This inconsistency has impacted the work culture, ranging from minimal oversight to periods of heavy micromanagement. As a result, the overall joy of working here has diminished. While there isn’t direct pressure to present a positive image, I personally fear that providing honest feedback—especially in things like the eNPS survey—could backfire. That makes it difficult to be fully transparent, even when feedback is intended to be constructive.

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Onit Response
11mo
Dear Employee, Thank you for the candid feedback and for the opportunity to address those here. We agree the company has gone through some major changes, with decisions from our investors to prepare us for the next phase of growth. Our ELT updates us on those, in Town Halls every quarter of the amazing progress we have made and the road ahead. The changes in our CX (Services and Support) org are a direct reflection of the changes in Product and Engineering, towards Unity. It takes time for a change of such magnitude to settle down and that is what you may be experiencing - the feeling of being “unsettled”. We acknowledge that. When the change is taking strategic shape, it might feel like minimal oversight. When we start to execute on the change, we may feel “micromanaged”, in the form of follow through and reviews. But that is only until the change becomes the new norm. However, changes should not impact transparency or openness. In fact, those are our core values and are always upheld. You should hence, feel free to respond to the eNPS next time. It is completely anonymous, as clarified in our Global Town Halls and On It Sessions in India. Transparency works both ways - we encourage you to walk up to your manager or HR and come talk to us. Isn’t that the culture we are used to? And it is our collective responsibility to uphold this open culture. Thanks again, and looking forward to chatting with you.

Explore other reviews about Onit

5.0
14 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

My time at Onit has been one of the most impactful experiences in my Career. The opportunities that have been presented alongside the trust that my leadership has in me/my team to push projects forward has been incredible. The people I get to work with on a daily basis genuinely want to see each other succeed, celebrate wins, help where needed and always encourage each other to grow. Onit's benefits are top of class when it comes to leave programs including parental leave, flexible time off, flex Friday's, and overall work-life balance.

Cons

There is opportunity to enhance our integrations between platforms and reduce manual work

1
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Onit Response
3w
Thanks for taking the time to share your feedback and for highlighting what you enjoy about being part of Onit, particularly the people, the work, and our benefits. We’re glad to hear those aspects of your experience are resonating. We also appreciate your candid input around opportunities to improve how we leverage technology. We agree that this is an important area of focus. We’re actively investing in AI, automation, and broader technology enhancements to simplify workflows, reduce friction, and enable our global teams to work more efficiently. Our goal is to create a more seamless experience that allows our employees to focus on meaningful, high-impact work while delivering even better outcomes for Onit customers. Feedback like yours plays a role in helping us prioritize and accelerate these improvements, so thank you again for sharing your perspective. We’re committed to continuously evolving and making our workplace even better!
5.0
4 Mar 2026
Recommend
CEO approval
Business outlook

Pros

I’ve been with Onit a little over a year now, and overall it’s been a really positive experience. My role is challenging in the right ways. There’s a lot of opportunity to think critically, solve problems, and build things that have impact, which keeps the work interesting. I’ve also felt supported by my leadership. They trust their team and are open to new ideas, which makes a big difference for someone in my role. For a primarily remote and global organization, I appreciate the effort being made to create connection across teams. It’s not always easy to do remotely, but there are thoughtful opportunities for us to engage and collaborate beyond just the day-to-day work should we choose to participate. Another thing I value is the transparency around where Onit is going. There’s clearly been a lot of work put into employee communication, so we understand the direction of the business and how their work fits into it.

Cons

No company is perfect, but in my first year+ at Onit I’ve found it to be a place where the work is meaningful, leadership is accessible, and there’s genuine effort being made to build a strong culture.

1
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Onit Response
1mo
Thank you for sharing such a thoughtful review and for being part of Onit. We’re thrilled to hear that your experience has been so positive and that you’re finding your role both challenging and impactful. It’s great to know you feel supported by your leadership and that the trust and openness to new ideas are making a difference. We also appreciate your recognition of our efforts to foster connection in a remote environment and to improve transparency around our direction. Creating a culture where employees feel informed, engaged, and heard is a priority for us. Thank you for your feedback and encouragement, we’ll continue to build on these efforts. – The Onit HR Team
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