Needs innovation and improvements - Anonymous employee OpenTable Employee Review

2.0
21 May 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Costco snacks and drinks. Lots of snack. Frequent company events and great office location. Work/life balance.

Cons

Even though company has been around for over a decade, the process here are like start ups. They're clunky, not streamlined, bad communications between dept and many doesn't seem to be interested in process improvement. Their go to answer is usually the same, "that's how we've been doing it since i started." People either quit in their first year due to frustration or boredom, or they stay here for long term. A lot of people that I work with have been here for 3+ years (some even 9+ years) and they're just going through the motions. They don't want change and just want to do 9 to 5 every day. This culture also causes minimal promotion and salary increases. If you're looking for a chill job and want great work/life balance, this company offers exactly that. If you want to learn new process/procedure or make an impact in this company, look else where. There has been a lot of turnover due to Kayak integration. People are leaving pretty much every day. Morale is at all time low.

Explore other reviews about OpenTable

5.0
2 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work - really good work life balance and culture.

Cons

Not much to say, everything is good

1.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

* It's a great brand * Great partners * Decent product with strong distribution

Cons

* Management style was heavily top-down, with decision-making concentrated among a small group of senior leaders. * This was the same when they were all working at KAYAK under the same group * I observed what I felt was preferential treatment of certain employees (notably of a certain ethnicity - IYKYK), which negatively impacted perceptions of fairness and inclusivity within the organisation. * The workplace environment could be highly stressful, and concerns raised by employees were not always addressed effectively. * Staff wellbeing, retention, and morale appeared to be ongoing challenges during my time with the company.

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