Tiring - Technical Support Representative Optimum Employee Review

2.0
24 Oct 2017
Recommend
CEO approval
Business outlook

Pros

-Free cable and internet in Optimum areas -decent benefits -extra holiday pay

Cons

-Demoralizing -Dealing with ignorant customers every day -Non-stop calls -Other people's screw ups end up affecting you -Some supervisors are very unhelpful -Changes are sometimes made without employees being notified so when customers call about it you sound like a moron because you were unaware -Some customers will get to you -Tools are not very reliable at times

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5.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

flexible, fast-past, challenging but fun projects

Cons

frequent organizational and structural changes, including layoffs

1.0
1 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Working from home is a nice perk

Cons

Everything if i could give a 0 i would, the company cuts commission in half due to their billions of dollars debt and they make it the employees problem, treat the employees like trash, you get yelled at by your supervisor like they own you, you get treated like a slave, when you do good you're the best thing that's ever happened to them but when you're struggling which btw is their own fault, you are the worst thing that has ever happened, the company purposefully sends calls to departments they don't belong so they mess with your numbers, employees from departments overseas make the customer's life so impossible that good employees get treated like garbage by customers too, you can't win like EVERRR, you get hawked even by the higher ups like CEO level people on your calls when you're just a regular employee, they keep letting people go left and right, if you do bad you're gone but if you also do too good you're also gone, nobody is safe and you're told that constantly on a daily basis.

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