Bilingual Customer Service / Remote - Customer Service Representative Optimum Employee Review

5.0
17 Jan 2023
Recommend
CEO approval
Business outlook

Pros

Analyzed and resolved issues to ensure customer satisfaction with all aspects of services rendered. • Verified and updated member information utilizing database. • Assisted manager with special projects, Spanish members follow up. • Assistant department with Spanish Speaking Customers . • Initiated customer contact to ensured satisfaction with service provided. • • Maintained a Quality score of 95% out of 100%. • Provided first call resolution: provider inquiries, members (authorization, Late Fees Bills) • Answered calls from customer requesting information Tech issues with Modems providing them with information about discounts and payments

Cons

More Hours for work more OT

Explore other reviews about Optimum

5.0
3 Feb 2026
Recommend
CEO approval
Business outlook

Pros

- Growth opportunities - Good pay structure - Remote work

Cons

-nothing that I could think of here

1.0
1 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Working from home is a nice perk

Cons

Everything if i could give a 0 i would, the company cuts commission in half due to their billions of dollars debt and they make it the employees problem, treat the employees like trash, you get yelled at by your supervisor like they own you, you get treated like a slave, when you do good you're the best thing that's ever happened to them but when you're struggling which btw is their own fault, you are the worst thing that has ever happened, the company purposefully sends calls to departments they don't belong so they mess with your numbers, employees from departments overseas make the customer's life so impossible that good employees get treated like garbage by customers too, you can't win like EVERRR, you get hawked even by the higher ups like CEO level people on your calls when you're just a regular employee, they keep letting people go left and right, if you do bad you're gone but if you also do too good you're also gone, nobody is safe and you're told that constantly on a daily basis.

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