1.0
7 Oct 2014
Anonymous employee
Current employee
Recommend
CEO approval
Business outlook
Pros
co-workers were the only pros- there is a new vp of the contact center there name eric, but he is just one man.
Cons
Scheduling no policies in place management with an agenda- and it has nothing to do with the company-completely selfish abusive to the employees, and i mean outright abuse the pay structure was just recently cut by 40% customer service reps are encouraged to tell the customers no regarding any issues when there is a real problem, the customer is always ignored- and i mean for a long period of time.... I have no idea how they are still in business oh and did i mention-they are being sold! They are fixing up the call center, not telling there employees they are up for sale, so all those people might not have jobs........