Layoffs occurring more often for cheap labor - IT Infrastructure Employee Pacific Life Employee Review

1.0
7 Sept 2019
Recommend
CEO approval
Business outlook

Pros

It was a great 150 year old company that is tailored to serving high end clientele for their Life insurance needs and tax sheltering. Now the company is cutting costs by eliminating jobs that can be replaced cheaply through outsourcing.

Cons

Hiring less experienced contractors to replace experienced employees. This is within many departments and in all divisions. Upper management and board make mistakes on large scale projects but employees are made to suffer those consequences by reducing head count over time. The management mantra of "do more with less"echos through the hallways. Management is top heavy while the workers have to suffer the consequences and take the brunt of these failed initiatives. Career Opportunities: Little to none. Folks used to be around for many years. Now, (at least within non-core departments) you will be replaced by contractors and temps particularly in IT. There is a false projection that employees are the most important asset to the company and highly valued. Morale is very low right now and we are only at Phase 1 of 3 with outsourcing efforts. If you're an employee, you've got to be looking over your shoulder to see if you're going to be next in a year or two. If you are an experienced qualified IT candidate looking for a good company, Pacific Life used to be that company but is not anymore. Instead, if you are a freshman "Fresher" or just starting out in your IT career, this would be a great place with the understanding that you will be a short-timer and every 2-3 years, you may have to look for another job (if not sooner with our Agile approach). Compensation: Good benefits if you're a full time employee. Not so much if you are a contractor. Work/Life balance: It's non-existent. There are sponsored charity events (the Good Guys) and various extra-curricular company sponsored events but that's great for folks that have lots of time on their hands and get to do very little for the company after hours. For the rest of us that keep the lights on, we work grueling hours in order to "do more with less". Sr. Management: They put on a good show and say all the right things but the proof is in the pudding in the actions they take and the results that occur. People are more intelligent than what they give them credit for. Pacific Life is losing market share to various types of competition. Management has taken many initiatives and even created the Innovations team to course correct, I applaud that. But they are taking bigger and bigger risks now more than ever. Over the years, some initiatives have succeeded, while many have failed costing the company millions. Strangely Sr. Management do not suffer when things fail. The only folks who suffer are the worker bees and the chanting of the "doing more with less" mantra whenever we lay off people. We are still expected to innovate while doing our current roles even as our teams suffer staff reductions annually. I hope the bonus some Sr. Management people are getting this year to save IT costs by laying off 80+ employees is worth it.

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Pacific Life Response
6y
Thank you for your feedback. We do not take workforce reductions lightly. This decision was made after careful consideration about our business needs including the need to make sure that we are in the strongest position to serve our policyholders and partners. We have determined that partnering with quality service providers can help bring us external best practices, innovation, and efficiency. We are deeply committed to treating the impacted employees within our information technology teams with the utmost dignity and respect and to helping them during this transition. This includes offering severance packages, job placement support, and an extended transition time through the end of the year. We thank these team members for their contributions.

Explore other reviews about Pacific Life

5.0
29 Jun 2026
Recommend
CEO approval
Business outlook

Pros

What I'm most grateful for is my team and the culture. Pacific Life is full of supportive, knowledgeable, encouraging, and just genuinely great people. I feel challenged, appreciated, and lucky to be a part of this culture.

Cons

In-person requirement of four days a week is not consistent. There is lots of flexibility with that, though.

3.0
12 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great benefits and great team members!

Cons

The Return to Office policy is driving away one of our talented team members. Blindsided by reorgs. No polls done to determine what is best for our team.

6
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Pacific Life Response
2w
Thank you for sharing your perspective and for recognizing the strength of your team and our benefits. Our in-office approach is designed to support collaboration and connection across teams, while still offering flexibility through one remote workday per week, along with our flexible workdays benefit, which allows for additional remote days throughout the year. Feedback like yours helps us continue learning how this is experienced day-to-day across different roles and teams. We appreciate you taking the time to share.
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