How many languages can I say the word ‘RUN’ in? - Anonymous employee PatientPop Employee Review

I%E2%80%99m saddened that you did not enjoy working within Customer Success at PatientPop. Participating in a fast-growth start-up is not easy and we try to be very upfront about that. Our customers are trying to thrive as independent medical providers, and our most successful employees are those who feel empathy towards our customers. We help practices grow their revenue in order to survive in the marketplace. There are other SaaS companies that solve for easier, less mission-critical problems. That should always be a factor when choosing an employer.Employees who thrive in this type of work environment are those who are committed to our mission, who find solutions rather than roadblocks, and contribute to a positive work environment. Some of our most-passionate employees come from a family of independent doctors. One of our mantras within Customer Success is that we succeed and fail as a team. We strongly encourage anyone who is able to work ahead or highly skilled to look for opportunities to support and contribute to the growth of their peers and the success of their team.I wanted to acknowledge a few issues you mentioned:Front-line customer-facing roles often have higher turnover than other departments. So it%E2%80%99s true that within PatientPop, CS has a higher turnover rate than other departments however, PatientPop turnover is lower than industry averages. Our salary ranges are benchmarked/aligned with other SaaS SMB (Small Business) start-ups and our recruiters are transparent about compensation during the interview process. In the past 3 months, more than 25\% of our CS employees were promoted and given opportunities for career growth. This is something we pride ourselves on. Our KPI%E2%80%99s are consistent with CS in other SaaS start-ups: proactive outreach, quarterly performance reviews, NPS, upsell ARR, product adoption, renewals, referrals, etc. It takes time to learn how to prioritize and multitask across each of these KPIs.We pride ourselves on being an organization that is transparent and has an open door policy. Without direct feedback and a course of action its hard to implement and make change, so I encourage you, or anyone else that has concerns to speak with me or anyone on the Executive or Leadership team directly. Part of our mission is to make PatientPop a great place to work and need the help of all our employees in order to do so. -Carla Nichols, Chief Customer Officer