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      Paychex

      Engaged employer

      Paychex reviews

      Great Culture, Great Benefits, Good Pay - Payroll Specialist Paychex Employee Review

      4.0
      15 Feb 2019
      Payroll specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Paychex offers all of kinds of amazing perks. These include tuition reimbursement (or tuition reduction for select schools), Health coaching, affordable health insurance, dental, vision, 401K, reduced stock price purchase options, on site gym (Phoenix location), bonuses, etc. Pay is pretty good starting out, and increases after finishing Senior Payroll training. The culture in Phoenix is amazing. People are friendly and engaged, and it's apparent that management cares about the employees. They strive to do a lot of charity work with the community. They really focus on career development and improving within the company. They are plenty of opportunities for promotion. They are also all about not taking work home with you. The work environment in Phoenix is awesome.

      Cons

      Starting out, the training is a lot. It's not overwhelming, but it's still a lot to ingest. Getting out onto the floor, you start in a department called Rapid Response working with overflow calls for reps that are busy. This environment can be stressful and fast paced. Sometimes it feels like you can't take a breath between calls. However, eventually you are assigned your own clients to work with and you leave Rapid Response. Rapid response is a department for people just coming out of training. Some other departments seem to be less cohesive, especially if the majority of the department is in another state. This isn't an issue for Payroll though.

      avatar
      Paychex Response
      7y
      Thank you for this review! Your positive feedback touches on so many of the things that make Paychex such a great place to work and we're glad to see you have found value in them! Our Rapid Response Specialists are on the front lines working with our clients, and you're right - it's a fast paced role that requires a good amount of training. It's certainly not for everyone! So we appreciate this feedback so folks reading your review can determine if they think they're cut out for this type of work. Thank you! We'll also share your advice to management for awareness.

      Explore other reviews about Paychex

      5.0
      2 Jun 2026
      Small business consultant
      Recommend
      CEO approval
      Business outlook

      Pros

      - Sales training - Team support - Goal oriented work

      Cons

      Day to day misaligned with company values

      1.0
      1 Jun 2026
      Implementation coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Nothing is good about working here.

      Cons

      Nobody is ever held accountable. Pay is awful. Benefits were all moved out of state, so all providers in the area are all out of network. Jobs are being moved to India. The list goes on. Sales is the absolute favorite department in the entire company. Nothing sales can do is ever wrong, even when they give false information to clients and then the support team has to deal with the fallback. Don't get me started on Payroll.... the entire department has gone to the wind. I honestly don't know how this company ever did good with payroll services. The #1 complaint i got from every single client I interacted with was they could never get ahold of their Payroll Specialist. The company's response to this was to start making other departments learn payroll duties. This year they moved insurance benefits to a plan out of Arkansas, which made every provider I was already seeing become out of network. I had my first major medical scare of my adulthood and ended up paying a few grand out of pocket because U of R was out of network. Promotions are non existent. They make you apply and interview for any role you want to move into. There is nothing good about working here, and i would advise anyone to stay away from them.

      2
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